Service Desk Analyst

Service Desk Analyst Coventry, England

Orbit Group
Full Time Coventry, England 34018 - 30952 GBP ANNUAL Today
Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The IT Second Line Support Analyst will work as part of a small team providing a customer focussed, efficient, and reliable support service to over 1,200 customers across the Midlands, East and South.

This role is part of Corporate Services where you'll help us give colleagues the support they need to be brilliant.

What you'll achieve

  • Work in a team of Second Line Support Analysts, delivering Second Line and Desktop Support services to the business.
  • Ensure that all Incidents, Service Requests and other tasks assigned to you are resolved
  • Assist with the organisation and delivery of remote support visits, attending remote sites, or liaising with external support providers
  • Deliver processes relating to the procurement, configuration, deployment and disposal of user IT equipment
  • Participate in the Incident Management Triage process, assisting with the timely and efficient processing of Incidents

What you'll bring

Essential skills

  • Experience with a range of technologies, including Active Directory, GPO, Citrix, Windows desktop, Apple mobile devices & MDM software, Office365, SCCM, Networking (LAN, wifi, VPN).
  • Significant experience working in a support role within a busy IT Technical Support environment.
  • Significant experience of diagnosis and rectification of faults.
  • Demonstrable experience using service management toolsets.
  • Demonstrable experience liaising with both internal and external suppliers and contractors.

Desirable skills

  • Excellent communication skills, both written and oral, and the ability to produce clear and concise work instructions and support documentation.
  • Full driving licence, and willingness to deliver support to sites across the Midlands, East and South East on occasion, as required.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

  • Online application
  • Interview(s)
  • Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

About Orbit Group

CEO: Jonathan Wallbank
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Non-profit Organisation
Website: www.orbit.org.uk
Year Founded: 1967

Service Desk Analyst
Orbit Group

www.orbit.org.uk
Coventry, United Kingdom
Jonathan Wallbank
$100 to $500 million (USD)
1001 to 5000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1967
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