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Level 3 Information Communication Technician

Title: IT Service Desk Apprenticeship

Company: Farnell

Full Address: Canal Road, Leeds, West Yorkshire, LS12 2TU

Weekly Hours Worked: 37.5

Salary: 17,000

Please contact Zakiyah Arif [email protected] or call 0113 3500 333

About the company:

Farnell operates across EMEA and is a high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Brief job description:

Estio Training have an exciting new opportunity for a IT Service Desk Apprentice with Farnell Global a leading Electrical Distribution company based in Leeds

Job Description:

Join Our Team as an IT Apprentice!

Are you ready to kick-start your career in the exciting world of IT? Do you have a passion for problem-solving, innovation, and technology? Look no further! Farnell Global is offering an incredible opportunity to join our IT Department based in Leeds on an 18 month apprenticeship.

You will be joining a market leader in the Electronics distribution industry, we have customers in the Automotive, Aerospace, Healthcare, Ministry of Defence industries to name a few. We are at the forefront of technology and a key cog in the manufacturing of many products you will no doubt be familiar with.

As an IT Apprentice, you will embark on a comprehensive learning journey that combines theoretical knowledge with practical hands-on experience. You will be mentored by our experienced IT professionals who will guide you through various projects, ensuring your continuous growth and development. This apprenticeship is designed to equip you with the skills and expertise needed to excel in the IT industry

What will you be doing as an IT Apprentice?

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Troubleshoot and resolve technical issues reported by users.
• Provide excellent customer service and support to end-users.
• Collaborate with cross-functional teams to deliver IT solutions.
• Stay up-to-date with the latest industry trends and technologies.

What type of person will you be?

• A genuine interest in technology and a desire to pursue a career in IT.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively as part of a team.
• A minimum of GCSEs or equivalent qualifications, including Mathematics and English.

What can you expect in return?

• A comprehensive apprenticeship program with on-the-job training and continuous support.
• Exposure to a wide range of IT projects and technologies.
• Opportunities for career progression and further professional development.
• Competitive compensation package and benefits.
• A supportive and inclusive work environment that values diversity.

Apply Today!!

If you are ready to embark on an exciting IT apprenticeship and take the first step towards a rewarding career, we want to hear from you! To apply, please send your CV and a cover letter highlighting your interest in the IT industry and why you believe you would be a great fit for our team.

Your duties and responsibilities in this role will consist of:

What will you be doing as an IT Apprentice?

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Troubleshoot and resolve technical issues reported by users.
• Provide excellent customer service and support to end-users.
• Collaborate with cross-functional teams to deliver IT solutions.
• Stay up-to-date with the latest industry trends and technologies.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.