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Job description

This is an exciting time for us; it could be for you too.

We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North East Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.

We want the best staff. You want to make a difference.

So if your ambition matches ours, it’s time to work together.

This is an outstanding opportunity for an Service Desk Administrator with IT skills & knowledge to be a part of the IT Service Desk, based at our Ipswich site.

If you have the vision and commitment to take forward this role and share our commitment to put patients at the heart of everything we do and save both staff and patient time then we would love to hear from you.

Purpose of Role:

• To provide an efficient and courteous first line support service to staff as a member of the Trust’s Service Desk that provides IT support.
• To support Desktop Systems.
• To provide support for Trust IT systems and applications, managing and escalating incidents in accordance with Service Level Agreements in conjunction with Trust support staff and third party support organisations.
• To demonstrate best practice in Service Desk operations..
• To prepare and actively participate in Trust’s annual Performance Development Review process and progress reviews.
• To undertake self-development in the form of a professional qualification e.g. MTA or MCSA certification.
• Ensure training and development needs detailed in your personal development plan are followed up and the effectiveness of the acquired training and development evaluated in terms of self, patient and service.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

If you are passionate and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A

Key Responsibilities:

• Maintain up to date technical knowledge of major operating systems and applications. Maintain awareness of commercial developments in communications, applications software, hardware and architecture, in order to contribute to ongoing technical improvements.
• To process service requests from user.
• To undertake general administration duties
• Develop an understanding of the Trust’s IT applications in order to be able to advise users on any problems encountered, including understanding the functions of the communications 2 infrastructure used by the Trust
• Maintain up to date working knowledge of Trust Procurement processes and SFIs.
• IT purchasing providing specialist advice to Trust staff on IT equipment and processing IT
• Purchase requests on behalf of all Directorates.

For full details of the responsibilities and duties of this role please see the attached job description.

About East Suffolk and North Essex NHS Foundation Trust

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.esneft.nhs.uk