Service Desk Agent London, England
Job description
Service Desk Agent – 12m Fix Term Contract (FTC)
Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.
We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.
As a key customer-facing role, our approach to Service Desk support is one driven by great customer service – you are our front door to the rest of the organisation. By supporting staff in their use of technology, you will help keep the organisation online, allowing us to deliver important services to our residents. Our digital strategy demonstrates the need for a modern support function which is always data and user-focused, and you will play a key role in making this a reality.
As the first point of contact for Service Desk customers, you will provide expertise to users of varying abilities, presenting problems ranging from the common to the complex. You will take a positive approach to helping people, escalating where appropriate. As a team dedicated to customer satisfaction, your collaborative behaviour and pragmatic approach will be vital to the success of your colleagues throughout the organisation.
This is a great role in a vibrant and growing team. In return, we offer a range of benefits which include:
- Annual Season Ticket Loan
- Childcare Voucher Scheme
- Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels
- Reduced rate Gym Membership
- Eyecare Vouchers
- Cycle to Work scheme
- Long Service Awards
- Generous Annual Leave entitlement and
- Excellent Pension Scheme
- GreenwichCard which entitles you to discounts at local businesses
- Employee Assistance Scheme including external counselling service
- A range of flexible working arrangements
- Staff networks
This is a hybrid role, a mixture of both working from home (WFH) and in the office. Current arrangements are that a minimum of 40% of your time will be spent in the office however we need to remain flexible depending on the demands of the role
Please note this position is for a 12 month fix term contract
Benefits of working for us
With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work.
Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the developing Crossrail expansions, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.
The Royal Greenwich Values are:
- Improving residents lives and opportunities
- Demonstrating respect and fairness
- Taking ownership
- Doing things better
- Working together across the Council
As part of the selection process, you will need to explain how you meet the key requirements for this role listed in the advert.
For an informal discussion about this opportunity, please contact Andy Peters; [email protected] 075 4882 3966
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
Advert Close: All vacancies close at midnight unless otherwise stated.
Internal to External: This opportunity has recently been advertised as an opportunity for current RBG employees (internal only advertising). Applications received during the internal advertising period have been considered and processed. If you were interviewed for this position via an application to this job advertisement during the internal advertising period, any further application will not be shortlisted.
How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Previous Applicants need not apply: This opportunity has recently been advertised. Applications received during the last advertising period have been considered and processed. If you were interviewed for this position, any further application will not be shortlisted.
Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.
Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.
Working Arrangements - Royal Greenwich is committed to being an inclusive employer and we recognise that flexible ways of working are a valuable tool in improving workplace equality. The Council is committed to providing a wide and flexible range of working arrangements including hybrid working for its workforce where service needs allow and we welcome this discussion with prospective applicants. The delivery of high quality services to our residents is at the heart of all we do - all requests for flexible working will be carefully considered in this context and on a service/case basis.
