Service Delivery Engineer Bedlington, England

TT Electronics plc

Full Time Bedlington, England 23444 - 25544 GBP ANNUAL Today

Job description

Company Overview:

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.

Our passion? Simplifying the development of complex electronics… it’s the reason we exist as an organisation. Our way of life? Fostering a culture that values individuals as well as community and teamwork.

Join us – and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together.

TT Electronics’ Bedlington facility north of Newcastle upon Tyne is the home of two TT Electronics divisions; Sensors & Specialist Components and Power Electronics. Sensors & Specialist Components are leaders in high reliability, high performance and engineered electronic components. Power Electronics provide custom power solutions for safety-critical applications in harsh environments. The team in Bedlington specialises in microcircuit production for the aerospace and defence industries.

Employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. Here at Bedlington we continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities and activities in our community, have a busy social club and have a group wide focus on ‘Build Expertise’ in science, technology, engineering and maths (STEM) subjects developing our current employees and encouraging more to join our industry at this exciting time.

Role Overview and Responsibilities:

Introduction

This role will be responsible for the on-going operation of IT service delivery in Bedlington and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practise, to support our evolving business goals.

Key Responsibilities

Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
Support local systems such as servers, storage telecoms and networking.
Manage company phone systems and time clock systems.
Responsible to ensure adequate backups are completed.
Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
Providing technical assistance and training to computer users on the application software, hardware and computer services.
Responsible for IT hardware and software inventory.
Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.
once upto date join or poss lead a Virtual Team.

Qualifications, Skills and Attributes:

Core Requirements

Ability to internalise and advocate the customer’s position
Operates with the utmost integrity
Effective time management
Strong team Focus
Logical, thorough and process based delivery style
Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions
Knowledge of Microsoft Windows client and server operating systems.
Knowledge of VMware Vsphere infrastructure.
Knowledge of HP server and storage technologies.
Experience of working in a global multinational company
Knowledge of VOIP systems
At least 3 years’ experie

Desireable Skills and Experience

Knowledge of ITIL Service Management and process execution is a benefit.
Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
Knowledge of VMware Vsphere infrastructure.
Knowledge of HP server and storage technologies.
Experience of working in a global multinational company
Knowledge of VOIP and PBX systems
Knowledge of Office 365 and its applications
Knowledge of Symantec Backup Exec version 14 to the Latest version.