Service Delivery Analyst Reading, England
Job description
SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £18 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Join us on our journey to net zero and help us power change.
About the Role
Base Location: Reading
Salary: £44,195 to £50,611 + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available.
What is the Role?
Enterprise IT supports a dynamic and varied business, which is comprised of complimentary verticals which underpin its Whole Systems Thinking (WST) approach. You will work as part of the team to support delivery of high-performance end-to-end IT services, supporting SSE Enterprise business services to established SLAs.
- Support to the Service Delivery Manager in implementation of innovation and continuous improvement which will help drive value for the business.
- Responsible for Obsolescence and Vulnerability reporting, supporting infrastructure teams in active detection and mitigation.
- Responsible for maintaining Penetration Testing records and supporting Business Continuity efforts in cooperation with infrastructure teams.
- Contribute to the overall success of the department, working holistically.
- Support major Incident resolution via incident management process and interaction with business and IT stakeholders.
- Contribute to service review meetings for the business and with vendors.
- Responsible for ensuring continued safety, security, and integrity of IT services by ensuring compliance with audit and regulatory requirements.
- Working alongside project/product teams ensuring services dovetail into existing support patterns.
- Support creation of service catalogue items and bundles.
What do I need?
We are looking for positive and enthusiastic people to join a growing team. To be successful in this role, you will need:
- Customer value focussed.
- Reactive, flexible, and able to drive positive outcomes.
- Will to maintain perspective and value focus in sometimes busy circumstances.
- Positive interpersonal skills, ability to deliver respectful conversation at all seniority levels.
- Ability to analyse data, focused on accuracy and detail.
- Personal resilience and flexibility.
Whilst not essential, the following would also be advantageous:
- Knowledge of IT Service Management and ITIL standards.
- Experience with the ServiceNow toolset.
About our Business
SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.
What is in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Further actions
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact [email protected] / 01738 275846.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
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