service clerk Hartlepool, England
Job description
Established in 1999, we are The Cameron Hotel Collection (Incorporating Cameron Ventures Group Hotels and Otway Hotels), an ever-growing family run hotel business with currently 11 properties (and counting!) and over 200 employees. With plenty of opportunity to further develop within the business, now is a more exciting time than ever to be part of team Cameron.
Due to our continued growth, we are looking to recruit an enthusiastic and customer focused individual to work in our Bar/food and beverage department at our Grand Hotel in Hartlepool
The working pattern reflects the nature of the role and applicants needs to be willing to work on a flexible shift basis which can include weekends, evening and bank holidays.
Job Summary
The successful candidate will be reporting to the Operations Manager/General Manager of the Hotel. They will strive to continually improve guest satisfaction and help maximise the financial performance of the company.
You will be working as part of the Food and Beverage team at The Grand Hotel, following new ownership and impending reopening, displaying a real passion for hospitality and customer service. Being hands on in the business, having a high energy, excellent guests kills and creating a fun & relaxed atmosphere.
Core Work Activities
Demonstrable experience of delivering excellent customer service skills
Excellent guest service skills able to maintain and exceed guest expectation
Good communication skills
Strong personality and able to deal calmly and confidently with a diverse range of customers
Hard working and reliable with a strong work ethic
Flexible, adaptable and calm under pressure
Open and receptive to new information
Be aware of company and Hotel policies which affect the F&B department
Have full product knowledge of the facilities offered at the hotel
Company benefits include:
50% off food and beverage in any of our full service hotels.
Staff discount accommodation rates of £25, subject to availability.
“The Fair Fund” profit related bonus scheme, inclusive to all staff upon completion of three month probation.
Monthly Payroll Code lottery worth £250 to each monthly winner,
Employee of the month/year schemes with Monetary rewards.
Recommend a friend bonus scheme.
Nappy vouchers for new parents.
Job Types: Full-time, Part-time, Zero hours contract
Part-time hours: 0-30 per week
Salary: £8.00-£10.50 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
Ability to commute/relocate:
- Hartlepool, TS24 8AA: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)
- Bartending: 1 year (preferred)
Work Location: In person
