Reporting to the Billing and Cash Lead, this role will sit between the billing and cash receipts function and will be responsible for managing assigned daily, weekly and monthly tasks. The ideal candidate needs to be a proactive and detail oriented person able to work in a team environment and be a point of contact for external and internal stakeholders.

Your responsibilities will include:

• Supporting the Billing and Cash Receipts process for our commercial customers
• Ensure that customer cash receipts is allocated timely and accurately and any issues are raised with the Customer, Credit Control and/or relevant Account managers
• Providing assistance to credit control in all areas concerning cash allocation and customer billing
• Ensuring that customer queries by phone and email are managed within agreed SLA
• Managing customer billing queries and disputes and working closely with the business stakeholders to ensure prompt resolution
• Strong stakeholder engagement and ability to proactively communicate appropriate status updates to key stakeholders.
• Regularly maintaining customer data in ERP system
• Assist with special projects and liaise with internal stakeholders
• Ensure all daily, weekly & monthly tasks are processed effectively working to clearly defined SLAs
• Provide cover for colleagues in their absence.
• Any other Ad-hoc duties as and when required.

Requirements:

• Strong understanding of the AR billing and cash allocation process, having held an Accounts Receivable / Billing or Cashier position previously for 2+ years
• A strong appreciation for SLA management
• Strong systems experience and MS Office experience with strong proficiency in Word and intermediate level Excel and G suite
• Highly organised with the ability to work under pressure and to demanding deadlines
• Strong organisational skills
• Able to work independently but can discern when to escalate a problem

Nice-to-haves:

• Systems Experience, Netsuite, Looker, Salesforce
• Experience working for a Global company.

Benefits & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around