service clerk

service clerk Tipton, England

Clarke Transport
Full Time Tipton, England 22922 - 12.04 GBP HOURLY Today
Job description

Clarke Transport a family business – one of the leading privately owned multi-service transport organisations in the UK are looking for a Customer Service Clerk to work out of our depot in Tipton, West Midlands.

Are you Interested in a transport role within one of the nation’s leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?

Description

  • You will be the first point of contact for all customer complaints and queries.
  • You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand

Duties

  • Promptly and effectively resolve customer queries and complaints, in accordance with the Company’s policies and procedures, to promote customer satisfaction and brand loyalty.
  • Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout.
  • Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department.
  • Maintain customer database records, in line with Company processes.
  • Ensure that correct processes are followed ,seeking approval and/or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation.
  • Actively chase up any outstanding actions, where required, in order to complete the claim/accident report to a gain a necessary conclusion.
  • Provide regular feedback to the Customer Service Manager on trends in queries and/or complaints.
  • Compile reports on key departmental data, as requested.
  • Assist the efficient conclusion to a query or complaint.
  • To complete any other reasonable duties as instructed by the management team

If you are a Customer Service Clerk, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.

  • £11.02 (40hrs per week)
  • 20 Days plus 8 statutory holidays (28 days in total)
  • Additional Holiday after 4 years’ service - Extra Day for every additional year’s service up to a maximum of 5 extra days.
  • Full uniform and PPE provided.
  • Auto Enrolment Pension Scheme

Job Types: Full-time, Permanent

Salary: £11.02 per hour

Benefits:

  • Casual dress
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme
  • Store discount

Schedule:

  • 10 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:

  • customer service: 2 years (preferred)
  • Logistics customer service: 2 years (preferred)

Shift availability:

  • Day shift (required)

Work Location: In person

service clerk
Clarke Transport

www.clarketransport.co.uk
Oldbury, United Kingdom
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
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