Webchat Agent Stoke-on-Trent, England
Job description
Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work!
Salary - £20,000
Location – Stoke-On-Trent
Contract – Permanent
Working Hours – Rotational shift pattern Between 8am – 7pm Monday to Friday
The rewards:
- 33 days holiday, including bank holidays
- Shifts that offer you flexibility and time to do the things that are important to you outside work
- An Employee Assistant Programme offering support to help look after your wellbeing
- Benefit package includes cycle to work and eye care vouchers
- Pension scheme, career development and long service awards
- Casual dress, regular social events, free onsite parking
The role:
As a webchat agent you will be responsible for handling all customer queries via our online chat services, understanding each customers needs and tailoring a personal response. You will play an active role in supporting our contact centre by collecting overdue payments and arranging payment plans. To be successful you will use your excellent communication and negotiation skills to reach the best and fair resolution for our customers.
You’ll be working in a fast-paced environment where ‘first time resolution’ lies at the heart of what we do. It is therefore important you are self-motivated, target driven and able to handle several chats at a time to ensure we provide the best possible customer journey whilst meeting our client expectations.
The role is challenging yet rewarding as you’ll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them on the road to financial recovery.
To help you launch your career with Advantis, we will provide in-depth induction training where you will quickly become an expert on the Credit Industry, our bespoke systems, and clients. Following the completion of your probation we’ll help you to develop your skills even further and for those who want to progress, create the right opportunities.
The Skills you’ll need:
- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Expert listening and effective communication skills
- Self-motivation and seeks to achieve targets
- Proven customer service experience
Recruitment and Vacancies:
As an equal opportunity employer, we encourage applications from all backgrounds and will provide a fair and transparent recruitment process to all.
Job Types: Full-time, Permanent
Salary: £20,000.00 per year
Benefits:
- Casual dress
- Free parking
- Health & wellbeing programme
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
