Service Assistant - Birmingham

Service Assistant - Birmingham Birmingham, England

Tesla
Full Time Birmingham, England 10.56 - 12.04 GBP Today
Job description

What to Expect
We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.
We Offer:
  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
  • Providing effective and courteous service to all visitors, existing customers, and employees.
  • Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests.
  • Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times.
  • Creation of purchase orders to ensure timely progression of 3rd party repairs.
  • Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues.
  • Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
  • Provide workshop support on loan vehicle administration relating to customer appointments
  • Working collaboratively with Front of House, manage the parking arrangements on site.
  • Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
  • Audits of Loan Vehicles.
  • Account Receivables for site specific vehicles and chasing any outstanding balances
  • Supporting customers with queries, bookings and education on vehicle use when required
  • Provide an all-round excellent experience to our customers on a day-to-day basis
What You’ll Bring
  • Excellent written and oral communications skills in English
  • Exceptional Customer Service and soft skills
  • Ability to effectively prioritise and multi-task
  • Creative mindset that thinks outside the box and can invent new solutions to problems
  • Flexible schedule and shift working
  • Attention to detail and accuracy
  • Ability to work well under pressure and with a diverse range of personalities
  • Establish and maintain positive, cooperative, and working relationships
  • Excellent skills with Microsoft Office packages
  • Full valid UK driver’s license for 2 or more years

Apply today.

All applications must be submitted electronically, and contain an English CV.

Service Assistant - Birmingham
Tesla

www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
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