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Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

We are looking for an exceptional Customer Service Advisors to join our contact centre on a temporary basis.

What will I do in the role?

• The first point of contact for all customer queries
• Brand ambassador for your client
• Provide outstanding customer service across telephone, social media, webchat and email
• Make sure the customer is at the heart of every conversation

What do I need?

• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Experience of working in a customer-facing environment
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

What are the working hours?

• Rota basis, inclusive of days, evenings and weekends. Flexibility will be required, as the hours are variable depending on account.

Why work for us?

Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
• Pension
• Employee Assistance Programme
• Training provided

We have an exciting opportunity for a HR Co-ordinator to join our Human Resources team. This will be on a 6 month fixed term contract to begin with a view to becoming permanent.

You will be responsible for providing a professional and effective HR service covering a full HR remit. Overall responsibility will be for HR administration and inbox management, to include the onboarding process for all new starters joining the Company.

MAIN DUTIES:

• First point of contact for all HR-related queries, including mailbox management and responding to queries as appropriate.
• Full HR administration including but not limited to; changes to terms and conditions, contracts of employment, compiling reports, referencing, ensuring accuracy of the HRIS system, onboarding new starters and personnel file management alongside validation of right to work checks.
• Process all HR Lifecycle administration including starters, leavers, changes to personal contractual entitlements (holiday, sickness) ensuring a good understanding of an individual’s terms and conditions of employment.
• Develop SME knowledge in the Access HR (HRIS) system to implement changes to the workflows, development of the system and associated configuration work.
• Working closely with the wider HR team to provide support where required, issuing correspondence, and coordinating meetings.
• Working alongside both the Talent Acquisition team and Payroll team, undertake associated processes to ensure a smooth and positive onboarding process for new starters and leavers.
• Supporting the new starter induction process, including conducting new starter welcome presentations.
• To support HR projects as and when directed by the Head of HR.
• To undertake any other duty or responsibility that may reasonably be allocated by your Manager/ Senior Management Team.
• To be compliant with the Data Protection and GDPR legislation.

KEY SKILLS:

Essential

• Excellent interpersonal and communication skills (written and verbal)
• Working in a fast-paced environment.
• Ability to deal with sensitive and confidential information in a professional manner, and maintain confidentiality at all times
• Excellent problem solving skills
• Has the right to work legally in the UK
• Experience working in a similar job
• Understanding of HR laws

Desirable

• Previous experience of using a HRIS is advantageous
• CIPD qualified

Why Work for us?

• Remote work
• Annual holiday entitlement for full time staff is 28 days (including bank holidays).
• We love sharing UK Wide Retail Discounts
• We Care about your wellbeing so offer our Employee Assistance Programme
• We have Mental Health First Aiders and provide training for all our managers
• We love to have fun with regular socials
• Ongoing Learning and Development
• We Love our planet, so after probation we will gift you a tree that we be planted in our Ventrica forest, and we will then share how you are making an impact with carbon footprint
• We love our Ventrica family, so all new parents receive a welcome pack

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.