Service Administrator - Warrington Warrington, North West England, England
Job description
Service Administrator - Warrington
Job information
Reference number
JR-0025499
Job function
Service
Position type
Full time
Site
Warrington, Cheshire
Leacroft Road, Warrington, Cheshire, Cheshire, WA3 6JF
Your responsibilities and tasks:
Completing handover and credit check forms and gathering information for new Customer set ups
Raising Service Calls
Raising Purchase Orders and Credits
Sending FSE work orders, processing their hours and work reports
Checking margins and invoicing calls
Raising overhead POs
Completing Quarterly call out rotas for engineers 24hr duty
Approving Engineers hours daily for the previous day
Keeping records of Engineers holidays, lieu days, absence, and sickness
Closing Maintenance Calls at the end of each month
Compiling reports such as contract margins, Engineers’ weekly hours, service call transaction reports
Liaising with site contacts to book work in and discuss overdue invoices
Compiling and sending out the weekly diary to the Engineers
Keeping a maintenance log and making sure visits are completed on time
Customer KPIs
Gathering information and putting together simple quotes for Customers
Liaising with Engineer regarding their PPE and workwear requirements and putting requests to service support for orders
Key: Along with the administration duties, the candidate must be Customer facing, with a strong attitude and the want to learn and grow in the role.
Your profile and qualifications:
Strong organizational skills and attention to detail in managing engineering service requests, documentation, purchase orders, and credits.
Excellent communication and interpersonal skills to effectively collaborate with clients, suppliers, and external stakeholders.
Proficiency in using purchase order systems and software to create, track, and manage purchase orders and credits.
Knowledge of engineering service administration principles, processes, and best practices, specifically related to purchase orders and credits.
Ability to prioritize tasks and manage multiple engineering projects, purchase orders, and credits simultaneously.
Analytical and problem-solving skills to address issues related to purchase orders, credits, and service administration.
Experience in most points under 'Roles and Responsibilities' is appreciated but not a must.
Information about the job:
Position - Service Administrator
Location – Warrington, Office Based
Salary – Circa. £22-£25k pa (depending on experience)
Hours – 08:00- 16:30 (with ½ Break) – 40hr week as requested
Grade - Middle Level Administrator
Start – ASAP
