Service Administrator - Haddington Ag

Service Administrator - Haddington Ag Haddington, Scotland

Thomas Sherriff & Co Ltd
Full Time Haddington, Scotland 10.56 - 12.04 GBP Today
Job description

Job Description

Sherriff Group are a leading Agricultural and Turf machinery dealership, covering Teesside, Northumberland, Lothian and Scottish Borders with many leading franchises including John Deere. Our growth success has lead us to the point of requiring a full time Service Administrator for our busy Haddington Agricultural Division.

The main role of the position will be to provide support for the Agricultural Service Manager within a busy office. First class customer service skills are required, as well as being proficient in the use of Microsoft programs including Excel and Word. Daily duties will include; being the first point of contact in the workshop, creating job cards on our scheduler system, processing warranty claims, and invoicing completed jobs. The role will suit someone who is highly organised with the ability to work as an individual as well as being part of a big team.

Essential Duties
  • Receives and directs internal and external customer inquiries for the service department.
  • Checks job cards before invoicing to end customers.
  • Populate Workshop Scheduler to ensure technicians have Jobs on their hand held device.
  • Responsible for approving technicians time each morning.
  • Maintains service department filing, records and department information.
  • Opens job cards as directed by the Outlet Service Manager and maintains control until they are closed and invoiced.
  • Create SVAP customer care process and manage job completion in Service Admin Portal.
  • Process warranty claims and/or product improvement claims including the invoicing of charges, submission and follow-up.
  • Keep customer and machine information up to date in Dealer Business System
Skills & Qualifications
  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Understands the service software in the dealer business system and Deere warranty system
  • Advanced written communication skills in local language as well as in English
  • Ability to create, analyze and interpret reports
  • Organizational skills with attention to detail
Package
  • Competitive salary
  • Pension Scheme
  • Health Benefit Scheme
  • 30 Days Holiday
  • Intensive training and support

Service Administrator - Haddington Ag
Thomas Sherriff & Co Ltd

www.thomassherriff.co.uk
Haddington, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Healthcare Assistant
CREATE Fertility London, England 24000 - 26000 GBP ANNUAL Today

Perkbox (employee platform discounts in shops, cinemas, free mobile insurance etc.). Previous experience in fertility, outpatient's, theatre, recovery and

Technical Support
C&M Travel London, England 22000 - 31000 GBP ANNUAL Today

Sales support agent - Required for this established, expanding tour operator. They are looking for an experience travel...

software engineer
BAE Systems Digital Intelligence Leeds, England 45000 - 33687 GBP ANNUAL Today

Location(s): [[mfield3]]


BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence...

Graphic Designer
LM SIGN AND PRINT Swindon, Wiltshire, South West England, England 23000 GBP ANNUAL Today

In Graphic Design, you will create original designs for numerous and varied clients which can include stationery, restaurant menus, banners, digital materials,

Actor Required / TikTok / YouTube Shorts - Remote
SATIGO London, England 15 GBP HOURLY Today

Great communication, presentation and acting skills. Scripts and a video creation team will be provided, we are looking for someone who can deliver infront of