service administrator Aberdeen, Scotland
Job description
Job Summary
Are you looking for a role within a thriving, international environment with rapid career progression? Do you have strong administration skills and experience in a customer facing capacity?
We are seeking a Customer Services Administrator who can support the logistics team by facilitating the order and timely delivery of parts for a business-critical product line.
This is a highly diverse role, where you’ll be liaising with a wide variety of local and international stakeholders, including suppliers, vendors, and internal customers.
Responsibilities Include:
Supervise or perform administrative functions supporting customer service and sales order entries.
Provide technical knowledge needed to properly process customer orders, and ensure correct information is collected for invoicing.
Maintain a record of assets' delivery progress and invoicing.
Coordinate orders and shipments between Manufacturing and customers.
Track and report to customer and sales staff delivery dates, anticipated delays, and conflicting terms and conditions of customer purchase orders.
Execute safe, accurate, on-time delivery of project deliverables for internal and external customers.
Interact with Production, Buyer, and Planner to follow up on customer orders.
Prioritize activities with customers and resolve issues with the Plants and Product Lines.
Interface with departments handling activities such as credit and collections, sales, shipping, and purchasing to ensure effective and timely service to customers.
Resolve licensing issues received from customers and record in the support database.
When applicable coordinate/participate in customer quick of meeting
Coordinate spare warranty process with the stakeholders to provide customers satisfaction and solution, wherever applicable.
Liaising across a wide variety of international stakeholders including external vendors and suppliers
Minimum Job Qualifications
Requirements
Educated to Degree level
Experience in a customer service role, or related customer-facing position
Experience using ERP systems, SAP is preferred but not essential
Excellent communication skills, both written and verbal
High level of computer literacy, particularly with Excel
Experience within a manufacturing environment is preferred but not essential
AutoReqId
69600BR
Title for Posting
Customer Services Administrator
PSA/Division
MPS (VALVES)
Division
PRS - MPS (Midstream Production Systems)
Job Discipline
Operations Support
Employment Status
REGULAR
Basin
Offshore Atlantic
Country
United Kingdom
State/Region/Province
Scotland
City
Aberdeen
Disclaimer
Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
