help desk technician Durham, NC
Job description
Title: Desktop Support
Location: Durham, NC(Hybrid)
Duration: Long Term Contract
Visa: USC, GC Only(Open for C2C)
Job Description:
Client is looking to hire a Desktop Support Analyst for our client in Durham, NC. The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems and client applications running on the laptops and desktops, troubleshooting end user computer related issues, reimaging PC’s, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email, or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.
Required Skills:
· Experience using remote control software to provide desktop support – 3 years
· Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation – 3 years
· Experience with microcomputers, local/networked printers, Microsoft operating systems, MS Office, and MS Exchange, Netware, Active Directory – 3 years
· Experience integrating knowledge and skills from a range of technologies to address work assignments – 3 years
· Experience independently resolving routine and on-routine problems, solve problems and perform diagnostics on software and/or hardware – 3 years
Highly Desired Skills:
· Microsoft MCSE and A+ Certification
· LAN Desk experience and Ghost experience
Job Type: Contract
Salary: $25.00 - $28.00 per hour
Schedule:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- Desktop support: 4 years (Required)
- iOS: 1 year (Required)
- Windows: 3 years (Required)
- Microsoft operating systems: 3 years (Required)
- computing hardware and software installation: 3 years (Required)
- diagnostics on software and/or hardware: 3 years (Required)
Work Location: On the road
