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Job description

Are you a motivated, customer-focused individual looking to work for an established, dynamic motor retailer and support a fast-paced business?

If you excel at working as part of an engaged team that provides exceptional customer service, then we are looking for you!

An exciting opportunity has arisen for a Customer Service Administrator to join our Customer Service Team in Sunderland. The successful candidate will take ownership of the efficient and effective handling of customer queries.

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

Duties, Responsibilities & Person Specification

• Monitor and respond to daily communications received via our helpline, dealerships and Customer Service inbox.
• Ensure all customer contact is acknowledged and addressed within required timeframes, and escalate where necessary
• Responsible for assisting with the draft of final written responses, gain agreement from key personnel on proposed resolution.
• Keep accurate customer service records for analysis.
• Responsible for key administration duties, including filing of customer cases; customer and FCA correspondence
• To report on customer service activity, Reevoo and group CSI data to compare and assist in the improvement of results in line with manufacturer requirements.

INDMP

Job Types: Full-time, Permanent

Salary: £21,000.00-£22,000.00 per year

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person