Service Administrator Glasgow, Scotland
Job description
About the job
As Service Administrator you are responsible for the efficient operation of all Service Centre administration and coordination of their Service Engineers.
Main Responsibilities
- Dealing with customer queries/enquiries/instructions over the phone or email in a polite and efficient manner and resolving their enquiries
- Accurately escalate any queries or enquiries to the Service Supervisor or Service Manager as necessary but also to be confident in using your own initiative to deal with customers/branch personnel in the absence of management.
- Co-ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible.
- Ensure all service centre records are maintained in a manner satisfactory for audit purposes.
- Ensure all necessary stocks of stationary are replenished as needed.
- Maximise co-operation between branch administration and service personnel therefore promoting an efficient and pleasant working environment.
- Co-ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy the current and future customer base.
Our Ideal Candidate
- Consummate team player
- Great communication skills, both written, on the phone and face to face
- Positive ‘can do’ attitude
- Strong planning and organisational skills
- Ability to work to tight deadlines and manage conflicting priorities.
Required Experience
- Minimum of 3 years office administration experience
- Excellent knowledge of using computer systems to manage administration, including above average skills in Microsoft packages (Outlook, Word, Excel, Powerpoint)
- Project systems experience
- Experience of IFS and advantage, but not essential
About J&E Hall International
J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.
As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.
About the Business area
The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover.
J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence. A third of our workforce are service engineers who work remotely from nine UK service centres on customer sites.
Pay & Benefits
We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:
- 26 days annual leave
- Defined pension contribution plan
- Life Assurance
- Company sick pay scheme
- Continued professional development, including study leave and financial support for role related qualifications
- Recruitment referral scheme
- Long service awards
- Eye care vouchers
- Salary Extras, including shopping, hotel and travel discounts
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- GLASGOW: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Administration: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
