Service Administrator

Service Administrator Ringwood, England

EMS Recruitment
Full Time Ringwood, England 23000 GBP ANNUAL Today
Job description

Job Title: Service Administrator (Temporary Role On a 12 Month Basis and Likely To Go Permanent Thereafter)

Basic Salary: £23 000 Per Year

Location: Ringwood, Hampshire

Shift Pattern: Mon - Fri / Days (Work From Home Half Of The Week / Must Be Commutable To Ringwood)

Benefits: OVERTIME + WORK FROM HOME + FLEXIBLE WORKING + 33 HOLIDAYS + PENSION + TRAINING + DEVELOPMENT + PROGRESSION + HEALTH CARE + ADDITIONAL BENEFITS

Work From Home / Flexible Working half of the week but you must be commutable to the Ringwood office.

The Company:

This company are in the design and manufacturing industry.

A new and exciting opportunity has arisen to work for a company with a fantastic track record in the training, technical development and retention of their staff. A great company to work for who provide a very competitive package for a days role and very popular among candidates.

Purpose:

First point of contact for our customers dealing with numerous incoming queries & providing accurate reports. The ideal candidate will be looking to continuously improve the quality, efficiency and effectiveness of services offered. A proactive and forward-thinking approach is required with a hands on and can do attitude.

The Role & Responsibilities:

  • To be the first point of contact for customer service calls
  • To log and process service requests received by telephone or email
  • To regularly update job status on internal / external computer systems
  • To efficiently deal with internal departments / customer and contractor queries
  • To assign completed jobs to ‘Completed’ status on the computer system
  • To update customers web-site systems with job status / estimated time of arrivals for contractors / contractors return to fit parts if required
  • Produce daily reports on customer job status’s for both internal / external distribution

Benefits:

  • A great management team who value their staff and bring out the best in you.
  • One of the best training packages around, giving you the skills, knowledge and expertise, you need to be successful in all aspects of your role.
  • A role in a stable, secure and forward thinking company
  • Development & progression
  • Flexible Working / Work From Home
  • Many added benefits to the role

If you are interested in this role and a suitable candidate, please apply with an up to date CV or call the team on 01138 331786 for more info.

** You must be eligible to live and work in the UK to be considered for this role**

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Work Location: One location

Reference ID: RW9080

Service Administrator
EMS Recruitment

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