service administrator Newark on Trent, England
Job description
Customer Service Administrator
Newark Distribution Centre (LM0012) - Long Hollow Way, Newark, Notts, NG24 2NH
Permanent
Full Time
Grade 1
Hours - 37.5 hours per week
Various shift patterns available - 4 days on and 4 days off, 8am – 7.30pm / Monday to Friday 9am – 5pm
Salary - £21,489 per annum
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
Join us as a Customer Service Administrator in our Customer Repair Centre in Newark and you'll be responsible for communicating with customers and providing administrative support. You’ll do it because you love being part of a team who deliver the best customer service and get a buzz out of resolving challenges. It’s a great feeling, and you’ll get to experience it often.
As part of this role, you’ll be responsible for:
Communicating with internal stakeholders, customers, suppliers and 3rd parties- Processing customers’ write offs for white goods (large electrical products e.g., washing machines, refrigerators, etc) and brown goods (small electrical products, e.g., TVs, mobile phones, computers, etc)
- Advising customers of their repair journey over the phone or email.
- Completing administrative tasks including producing data for reporting using various systems including Excel
- Supporting the wider team with queries or support where required
People skills are one thing, but you’ll go a step further here by providing customer service that puts our customers first. You won’t stop in your pursuit of the best for your team, the business, our customers and yourself.
You will need:
Experience or exposure to providing customer service- A track record of providing excellent administrative support
- A working knowledge of Excel
- Strong attention to detail
- Flexible approach to work
- Excellent verbal and written communication skills
- Passion and enthusiasm for working in a fast-paced team
We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:
Performance related bonus- Product discounts on the latest tech
- A range of wellbeing initiatives
- 6 weeks of annual leave (inclusive of bank holiday entitlement)
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech.
