service administrator Portsmouth, South East England, England
Job description
BookMyGarage are looking to hire an experienced Accounts and Customer Service Administrator, based in our prestigious offices at 1000 Lakeside, Portsmouth.
Customer Service Administrator
Over 9 million drivers have compared local prices to book an mot/service or repair at over 8,500 independent and franchise garages at BookMyGarage.com.
In addition to driving online bookings, we also assist independent garages with best in market tech and marketing solutions to drive more of their local market share. Our client reporting systems are arguably the best in the market.
We are looking for an administrator to join our amazing team. You’ll be comfortable speaking on the phone to our garages as well as being an excellent administrator.
The role is based in our offices at Lakeside, North Harbour, Portsmouth.
£23-£25k basic Plus Bonus and Commissions
Job description
We are looking for an Administrator to join the growing team. The Administrators role is to speak with our garages regarding their upcoming bookings, resolve client queries via telephone and email. Administrate accurately using the CRM system. Support with ongoing projects within the business.
The administrator role is a fantastic place to start and learn about Book my Garage. As an expanding organisation there will be many opportunities to develop and grow with the company
Responsibilities
· Serve as a lead contact for incoming enquiries by phone and email.
· Support garages with upcoming bookings be proactive and resolve issues.
· Used the Book my Garage CRM system record to information accurately.
· Support with ad hoc projects as required.
· Administrate using our in house CRM and Microsoft office – word, excel, powerpoint, outlook.
Person Specification
· Comfortable speaking with businesses and building relationships.
· Have a flair for speaking on the phone.
· An accurate administrator
· Be a team player, seeking to deliver excellence for our customers.
· Able to juggle multiple tasks whilst maintaining accuracy.
Essential Skills and Experience
· Proven experience as an Administrator or similar role.
· Strong verbal and written communication skills.
· Ability to work in a fast-paced team environment.
You will enjoy being able to:
- Take incoming phone calls and resolve queries.
- Deal with onboarding for new garages, ensuring any issues are resolved.
- Support both clients (garages) and customers (drivers)
- Monitor emails and responding to queries
- Update databases and Administration duties as required
- Work to a high standard within KPIs given.
- Suggest improvements in all areas as you see fit
Desired skills
- Working as part of a team in a customer service environment
- Strong Verbal and written communications skills
- Friendly manner and can-do attitude
- Ability to work on own initiative and prioritise tasks
- Take pride in being efficient at assisting new garages to understand how we can help their business grow, by utilsiing the best in breed software to their advantage.
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Free or subsidised travel
- Free parking
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
