service administrator Thatcham, England
Job description
Position: Customer Service Specialist
Salary: £30,000
Establishment: Medical Devices
Location: Newbury
Hours: 37.5 hours Monday to Friday
Our client work with medical device start ups and SME's to build and strengthen their global sales channels. Their team has over 65 years experience in this industry and they use their talent and expertise to meet the specific needs of their clients.
As a Customer Service Specialist your role is to serve their customers by providing product and service information and processing orders through to dispatch and delivery.
Key tasks include:
- Communications with customers and sales representative/sales agents.
- Answer telephone
- Liaise with customers for booking of Loan and Consignment Sets and other orders
- Processing of orders and loans for products using DEAR CRM.
- Tracking of any Back Orders: Pricing Queries: Quotations.
- Answer product and service questions; suggesting information about other products and services.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Prepare Invoices after despatch of orders.
- File completed Customer Orders and records.
- Assist with resolving of product or service problems by clarifying any customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analysing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Assist with preparing orders within Warehouse environment ready for despatch to customers.
- Ensure that all aspects of Quality Management System and QAPs are followed and contribute to continuous improvement plans via CAPA system
- Learn other job roles within the company in order to assist during holiday and sickness periods.
- Any other relevant, reasonable ad hoc duties that may be requested.
The ideal candidate will possess the following skills and attributes....
- Medical Device Industry Experience .
- Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing and organising workload. Problem solving skills and a great telephone manner are also vital to this role.
- Demonstration of evidence of the following: Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement
- Active involvement in team engagement
- Meticulous attention to detail and accuracy in work
- Computer literacy - able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel)
- High level of written and verbal communication skills;
- Proactive approach and ability to work independently and as part of a small but dynamic team;
- Highly organised and able to prioritise own workload;
- Excellent secretarial and administrative skills;
- High standard of spelling and grammar.
- Flexibility - must be able to deal with different levels of workload,
- Good team player.
Highly Desirable:
- Office Environment experience working in a professional office environment.
- Proven excellent communication skills
- A levels or higher (or equivalent)
What's in it for you...
Salary: £30,000
On-site parking
If you are interested in this role then please apply directly to this advert or please call Carly McChesney-Martin at Blue Arrow Newbury on 01635 34949
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
