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About Us
On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.

We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page.

Job Purpose
We have a fantastic opportunity for an experienced individual who is keen to take their next career step in a fast-paced and dynamic Client Services team, with a clear focus on delivering client excellence. Our Client Services team is growing due to the expanding nature of our business internationally. The role is based in our London office on a permanent basis.

This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in working within a Non-Marine Client Services function and be able to provide valued experience and knowledge to ensure accurate and timely creation of global client and market documentation. The ideal candidate will have a valued input for proactively implementing process efficiencies and will be responsible for advising on complex global technical service matters, leading on all aspects of the Client Services lifecycle – including slip production, system input, debit note production and issuing market documentation.

Key Accountabilities

• Creation and preparation of market and client documentation (slip production, wording, clauses knowledge and geographical risk influences) in a timely manner
• Liaising with clients ensuring all queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
• Subject Matter Expert for complex technical matters and queries
• Proactively partner with the broking team providing broker support, preparing renewal statistics/documentation ready for market placement
• Participates in a team collaboration approach to clients and markets to achieve outstanding service and client satisfaction
• Ensure client service delivery is continuously reviewed, monitored to achieve optimal client satisfaction
• Trusted support to brokers and clients on all elements of preplacement, placement and post placement
• Establishes and maintains business relationships with markets, clients and collaborates with colleagues to provide optimal service to clients
• Proactively provides coaching and guidance to team members and share technical expertise and knowledge

Skills & Knowledge

• Previous exposure to Non-Marine classes of business, with primary focus on either Property, Casualty or Construction
• Extensive contract wording and clause production experience
• Excellent communication and interpersonal skills
• Ability to work independently, but equally comfortable working as part of a team, mentoring and coaching other team members
• Demonstrate a strong understanding of market dynamics and how this impacts on existing and potential clients
• Ability to analyse and dissect existing (re)insurance arrangements and to offer viable alternatives to the benefit of the client and organisation
• Well organised and ability to prioritise and multi-task in an ever-changing fast paced environment
• Strong knowledge of market and products with an ability to adapt these to client needs
• Previous exposure to Latin American and Middle Eastern business would be desirable
• Strong Microsoft Excel and Word skills
• Team player and willing to work flexibly and assist colleagues as required

Our goal
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.

Next steps
Please select 'Apply Now' to share your current CV and be one step closer to a fantastic new career path opportunity.

Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.

Due to the high volume of applications, we will only contact candidates that are invited to the next stage of the application process.

If this role is not exactly what you are looking for but you think Oneglobal might be the right fit for you, head over to our Careers Page where you can connect and keep up to date with the latest job vacancies and updates from our global offices.