Senior Support Officer (Communications & Engagement) Truro, England
Job description
About us
The Regulatory, Compliance and Communications team sits within the Business Support, Integrated Systems and Performance Service covering support functions across both Care and Wellbeing and Together for Families Directorates.
We are looking for a talented, creative and driven Communications and Engagement Officer to join our small, high-performing team, responsible for the development and delivery of a detailed communications plan across the directorates but with an initial focus on Care and Wellbeing. The communications plan will include our website, publications, consultation platform, events and media to ensure that key information is shared with both residents, partners, stakeholders and our staff and will allow feedback to ensure views are heard and considered.
About you
You will have excellent organisation skills and the ability to manage multiple deadlines. A strong communicator across all levels, the ideal candidate will have experience of maximising engagement using a range of channels and be able to create compelling content.
Someone with a professional approach applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while often working to deadlines.
Applicants should have an appropriate qualification at level 4 or above, 4 GCSEs (A-C), or equivalent, including English and Maths, and have proficient IT skills including the ability to effectively use all Microsoft Office applications. Experience of web content management and / or digital marketing would also be preferred, as would project management experience.
Cornwall Council is an evolving and developing organisation that requires a level of responsiveness within its services and from its employees. The post-holder will respond positively within this type of environment, pro-actively accepting the challenges and opportunities that are fundamental within a changing organisation.
Whilst the location/work-base for this role has been specified, our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
Please view the role profile here, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process. For this recruitment please do not upload any additional documentation in support of this application. Applications will be considered based on the screening questions, qualifications, and experience provided within the application form, any attachments will not be considered when the recruiting managers are shortlisting for an interview.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
This position will be subject to a criminal record disclosure check.
More information about working for Cornwall Council is available here.
We are happy to talk about flexible working options.
