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• Product and Domain:

i. Develops good knowledge of product features and functionalities
ii. Possesses good knowledge of relevant industry domain and business processes of the customers
iii. Demonstrates good capability to have interactions related to business process impact and workarounds with customers during issue resolution
iv. proactively gains knowledge of new features and functionalities in next release

• Solution Architecture:

Possesses appropriate combination of one or more following skills, as required for concerned solution.
i. Very good understanding of solution architecture relevant for concerned solution, for e.g.,

• Multiple layers of solution architecture including Client-Server and database, Load Balancers, Middleware
• Integration with external devices/systems, data flows
• Identity and Access Management (ex: Native, OAUTH, SSO etc.)

ii. Strong skills on architecture framework, tools and technologies relevant for concerned solution, for e.g.,

• Webservers (ex: IIS, Tomcat)
• Operating System framework and relevant scripting languages (ex: PowerShell, Batch scripting, vb scripting etc.)
• Architecture framework (ex: ASP.Net, Java)
• Tools to analyze server and application logs and dumps (ex: Wireshark, PERFMON, PerfView, Event viewer etc.)

v. Strong application performance engineering skills as required for concerned solution, for e.g.,

• DB health analysis (statistics, fragmentation, query execution plan, indexes)
• Root cause analysis for failures related to deadlocks, blocking sessions, wait state, I/O latency
• Optimization of UI / Batch performance issues with moderate complexity
• Executes prescribed KPI-based proactive performance review

• 
  Behavioural:

i. Inspires others by demonstrating service mindset through consistently displaying customer centricity and ownership.
ii. Aligns with company priorities and demonstrates strong sense of urgency from both Customer and company perspectives.
iii. Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development
iv. Consistently takes advantage and keeps up to date with learning opportunities to self-develop his/her career path (this may include prescribed or proactive trainings).
v. displays growth mindset by taking initiatives, positively collaborating with stakeholders, continuously challenging the status-quo, helping team and department making progress towards strategic priorities.