Senior Student Fees Assistant Sheffield, England
Job description
We have an exciting opportunity available in the Student Administration Service (SAS) for a Senior Student Fees Assistant.
Located in the Students' Union Building, at the heart of the main University Campus, the Student Administration Service (SAS) is responsible for critical student administration processes which enable students to begin, progress with, and complete their studies at the University.
The role is based in the Student Fees and Funding Team, which is responsible for providing the University's student finance service. It ensures that the student record holds the correct fee, funding and payment information, issues payments to students and manages student debt. The team operates within a broad portfolio of scholarships, bursaries and other financial support for students and is responsible for providing expert and up to date information to current and potential students.
Reporting to and deputising for the Student Fees Officers, you will also have line management responsibility for support assistants, lead on short term projects, provide data reports and be a referral point for complex enquiries and complaints.You will take responsibility for collection of student tuition and accommodation fees and issuing of refunds ensuring student records are kept accurate and up to date.
Working within procedural deadlines and ensuring you are adhering to data protection policies you will be responding to email, online forms and telephone, dealing with enquiries from students, colleagues across the University and from other organisations; keeping accurate and up to date records.
Our student community includes people from all over the world and from different backgrounds, subsequently our work is varied and interesting. We take a holistic approach to supporting students, as such you will have the opportunity to work with colleagues across Student Support Services ensuring the best possible experience for students.
We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.
To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.
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