Senior Site Supervisor - Building Complex Lansing
Job description
Senior Site Supervisor - Building Complex COVID-19 Statement: Security is an essential industry and DK Security has been, and will continue to be, hiring new employees for our constantly growing business. For safety we have made changes to our interview and hiring process - transitioning to virtual interviews and online training to limit the number of persons, and amount of time employees spend, at our offices. We are in constant communication with our clients to review and update procedures and practices that meet or exceed government recommendations. BASICS: Pay Rate: $24.00/hour, eligible for overtime. Schedule: 1st shift Monday-Friday Job Type: Full-Time Must be available on-call to respond to emergency situations and provide emergency shift coverage 24/7. Benefits (eligibility requirements apply): medical, dental, vision, life insurance, group accident, critical illness, hospital indemnity, identity theft protection, and paid medical leave. LOCATION: Lansing, MI PRIMARY RESPONSIBILITIES: The Site Supervisor for this building complex is responsible for the overall security operations of the site location and the supervision and leadership of approximately 60 assigned Uniform Security Officers. The Site Supervisor will be available to receive calls from subordinates with site questions while the officers are on duty and handle unexpected scheduling issues (sick employees). The supervisor is ultimately responsible for filling all shifts with the assistance of the Operations Managers. The Uniform Site Supervisor is responsible contributing to the overall goals and direction of our clients and the company as a whole. Customer Service - provide the highest level of customer service when interacting with clients, employees, visitors, and co-workers. Supervision: Direct, supervise, and manage subordinates in the execution of appropriate strategies, consistent with law, Client and Company policy, and accepted security standards that maintain a safe, secure and orderly decorum in support of the stated organizational mission. Site Training: Oversee the training of all assigned officers and ensure they are appropriately and thoroughly carrying out all duties outlined in the site’s post guidelines. Will be responsible for ensuring all new hire complete the required training, and all training is adequately documented prior to arriving on base. Will be responsible for tracking individual certifications and expiration dates to ensure all officers are meeting our minimum requirements at all times. Officer Grooming: Ensure the appearance, grooming and physical image of all uniform security employees and event staff employees assigned to site are impeccable at all times. Site Post Orders: Maintain updated post guidelines for the security operations of the site and meet with client and operations manager (at minimum) annually to jointly review and update guidelines. Client Communication: Maintain regular communication with the designated client contact, follow through with client requests and keep operations manager updated as to client communication. Scheduling: Schedule all security officer shifts 3 weeks in advance, without overtime (unless previously approved by operations manager). Determine if scheduling will accommodate time off requests and approve time off as appropriate. Discipline: Implement progressive disciplinary actions for subordinate violations of Company or Client Policy as necessary, in strict accordance with established company policy after consultation and direction from Human Resources. No employee will be disciplined, suspended or discharged without consultation and input from the Operations Manager and Human Resources (who will in return ensure all other appropriate parties are informed.) Performance Appraisals: Complete objective, performance based, written appraisals of subordinates based on published Post Order or Position Descriptions of subordinates within 14 days of the anniversary date (if applicable). Payroll: Approve time sheets and ensure they are submitted weekly within company deadlines. On-Call: Be available at all times to receive calls from subordinates with site questions while the officers are on duty and handle unexpected scheduling issues (sick employees). The supervisor is ultimately responsible for filling all shifts with the assistance of the Operations Managers. Hiring: Will work, in coordination with the Recruiting Department, to ensure the site location is adequately staffed. May perform on-site interviews and authorize hiring decisions for the location. The daily duties of this position are determined by the client and may vary depending upon the needs of the site / client contact. Other duties as assigned. SUCCESS as a Security Officer at DK Security will look like: Reliability - Report for your shift on time, presentable, and in the prescribed uniform. Friendly Personality- Being able to balance our expectations of outstanding customer service while maintaining client policies and enforcing rules. Following Company and Client Policies - Be able to read and interpret written post guidelines, follow procedures as outlined and ensure all tasks are completed throughout the shift. Use of De-escalation Techniques - Being able to defuse situations through verbal judo and other communication tactics. QUALIFICATIONS: Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required. Must have high school diploma/GED. Associates or Bachelor’s degree in Criminal Justice preferred. Must be at least 18 years old or older. Must have a valid, State of Michigan driver’s license, and a clean driving record. At least 2 years of experience in supervision, law enforcement, military, or security is preferred. Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public. Experience in customer service is a plus! Experience in writing employee work schedules is preferred. Must fluently speak, read, write, and understand English. Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures, maintenance instructions and reports. Must possess the ability to perform basic mathematical calculations, such as addition, subtraction, multiplication and division as a minimum. Military veterans are encouraged to apply. Current employees on disciplinary probation will not be considered for this role. IND1 DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!
