Senior Sales Assistant (20hrs) - Iceland Bath Street United Kingdom
SandpiperCI Limited
Full Time
United Kingdom
10.56 - 12.04 GBP Today
Job description
Department
Iceland - Bath Street
Employment Type
Full Time
Location
Jersey
Workplace type
Onsite
Reporting To
Store Manager
- Provide top-level customer service that exceeds expectations;
- Provide support by acting as a key holder, opening and closing whenever required;
- Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales;
Key Responsibilities:
RESPONSIBILITIES
- Stand-in for the Team Leader/Management when needed;
- Carry out duties in connection with store opening and store closing;
- Help to cash up when necessary;
- Handle customer queries and complaints efficiently;
- Perform till duties, including refund processing and price overrides;
- Identify the needs of customers and provide correct answers to them on questions concerning all products;
- Communicate clearly and confidently with customers and colleagues;
- Develop knowledge of products, including new lines and offers, and share that knowledge with customers and other colleagues in a confident manner;
- Perform due diligence checks;
- Ensure stock is presented in a visually appealing and tidy way;
- Maintain high standards of sales floor and till point hygiene;
- Adhere to Health & Safety regulations and maintain a safe working environment;
- Adhere to company policies and procedures;
- Watch out for theft, fraudulent methods of payment and deceitful purchases;
- Assist with the training and development of new staff;
- Provide support to new members of staff;
- Support and help colleagues with their work and getting behind company initiatives as, and when they arise;
- Ensure proper security of stocks and handling of cash in line with company processes and procedures;
- Receive and investigate a complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately;
- Actively take part in all training events and meetings organized by the store;
- Take proper and accurate records for all stock, and check prices;
- Perform other tasks the store manager may assign based on the store demands; As necessary, work out of the role in order to meet customer and business needs.
- KEY OUTPUTS
- Shows a positive attitude towards SandpiperCI and their Brand or business area;
- Asks for help if they are unsure of anything that has been asked of them;
- Focuses on solutions, not problems;
- Delivers excellent customer service;
- Builds good relationships with colleagues;
- Challenges others constructively;
- Takes ownership of own learning and development;
- Keeps up to date with new processes and procedures; Uses feedback to develop skills and move forward; Is aware of business targets and works towards them.
Skills & Knowledge Required:
- Good general education;
- Current First Aid at Work Certificate (Preferred);
- Current Food Hygiene Certificate (Preferred);
- Customer service skills;
- Effective time-management skills;
- Excellent coaching and development skills;
- Strong interpersonal skills;
- Patience and the ability to remain calm in stressful situations;
- Ability to receive feedback and act on it, when necessary;
- Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;
- Ability to work on own initiative and under pressure to meet tight deadlines;
- Ability to apply additional effort to ensure company goals are achieved;
- Sensitivity and understanding;
- Good attention to detail;
- Background in Customer Service;
- Minimum 2 years customer-facing/retail role experience.
Benefits include:
- Attractive Salary
- Discount card for all our brands with a secondary card holder.
- 20 days holidays increasing with length of service
- Opt in Contributory Pension Scheme
About SandpiperCI
SandpiperCI is an international retail and food service operator with over 80 stores across five territories. We are proud to be a franchise partner with 10 of the world’s best brands as well as managing six locally grown brands to bring great shopping experiences to thousands of customers across the Channel Islands, Gibraltar and Isle of Man.
SandpiperCI Limited
www.sandpiperci.com
Saint Saviour, Guernsey
Tony O'Neill
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Motor Vehicle Dealers
