Senior Project Manager - Digital Retail Delivery London, England
Job description
About Trainline:
Trainline is an innovative tech company with a mission to make travel as simple, seamless, and affordable as possible. We’re proud to be Europe’s leading independent train and coach platform. Today, we work with more than 270 rail and coach companies to offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.
With a strong focus on technology and experience, we’ve developed an award-winning range of products and features, and today rank among the highest-rated travel and ticketing apps globally. What’s more, we are determined that travel should benefit our communities and our world by reducing congestion and our collective carbon footprint - we believe our work has a genuine impact and will change travel for the better.
That's why we’re obsessed with investing in innovation and building a world-class product. To us, it’s all about the human experience – placing the customer at the heart of every journey and creating a product that is intuitive and simple to use. New features and updates are in constant development resulting in trailblazing, data-led technology such as BusyBot, which uses crowdsourcing to predict where you might find that elusive empty seat on your journey. Similarly, Price Prediction can help pinpoint the ideal time for you to book tickets using AI and machine learning.
We set the pace in e-commerce across travel and continue to see significant growth – including a 140% year-on-year increase in app transactions. But it’s not just the consumer landscape we’re transforming – we also build rail booking solutions for businesses big and small, from seed-level startups to globally recognised brands. Today, tens of thousands of SMEs are using Trainline for Business accounts. That’s a lot of time and money saved.
Rollout of Barcode Ticketing
Three dimensions to this role. i) get the Barcode infrastructure enablement complete; ii) get the rollout of Barcode singles and returns complete iii) deliver sTicket implementation across the National Rail network within 12 month
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Infrastructure: Manage TL’s stakeholder interests with the Phase 7 Barcode implementation plan with RDG ensuring
a, Accurate view of Project Plan held w/tracking of delivery against that plan
b, Ensure that Trainline is able to implement Barcode ticketing immediately new flows are enabled
c, Delivery of Ph 7 outcomes in relation to joint TfL and National Rail stations
2. Singles and Returns: Work with TOCs specifically Southeastern, C2C, GTR and Merseyrail to-
Agree implementation plans with local TOC Retail teams to ensure immediate implementation of singles and returns once flows are enabled
3. sTicket: Work with TOCs to ensure fastest possible implementation of sTicket across National Rail- Manage industry stakeholder relationships including DfT, GBR TT to ensure buy in, support and direction to TOCs
- Trainline partner TOCs via TPS team
- Non-partner TOCs prioritised by size
- Supply chain stakeholders including Cubic, Ticket Keeper, S&B and Masabi
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Agree implementation plans with local TOC Retail teams to ensure immediate implementation of singles and returns once flows are enabled
Future Ticketing
Future Ticketing- Work with Industry Relations and Product Teams in development of the Trainline Future Ticketing Strategy
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Support critical thinking balancing the following inputs
- Customer needs
- Govt and Industry (DfT and GBR) policy and strategy
- Trainline business objectives
- Technology approach
- Commercial framework
- Demonstrable track record of retail systems implementation at a mid-senior level
- Innate ‘completer-finisher’ who can intuitively understand how to make things happen blended with strong interpersonal skills and collaborative approach to delivery
- Very strong industry network
- Rail industry retail system implementation experience strongly valued, especially within Barcode retail in UK rail
- Gravitas to operate at a senior level internally in advising the CEO, C-suite Execs, and others. Externally proven ability to engage senior regulatory, commercial and industry audiences
- Ability to evidence successful delivery or projects on a large scale basis
- Commercial acumen. Clear evidence of having operated under a commercial imperative in the mobility sector.
- Skilled influencer at all levels, including internal and external stakeholders.
- Highly driven and ambitious. Comfortable working within disruptive organisations seeking rapid growth, opening markets, and challenging incumbents.
