Senior Product Operations Manager
Job description
Who we are and what we do Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of Deel's success story? A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance. About the job: As a Senior Product Operations Manager, you will play a crucial role in establishing strong connections between our product and user-facing teams. With our talented Product Managers, you will lead the development of new features, improve existing features, and shape the product processes from scratch. Collaborating closely with support, sales, and success teams, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly engage with our users, gaining invaluable insights into their specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts. What you will enjoy working on: Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience. Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development. Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way. Drive major company launches and global rollouts, ensuring successful product deployments. Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements. Identify root causes of issues and develop effective solutions to address them. Design and implement complex operational systems and processes to optimize product operations. Requirements: Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams. Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases. Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements. Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions. Strong multitasking skills with the ability to manage multiple priorities simultaneously. Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done. General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage). Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills. Prior experience in a fast-paced, product-driven tech company. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. At Deel, you’ll enjoy: Computer equipment applicable to your role Stock grant opportunities Additional perks and benefits based upon your employment status and country The ability to choose where you work whether it be your home, the beach, or a WeWork At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
