Small Animal Supervisor Martlesham, England
Job description
Job title:
Small Animal Supervisor
Branch:
Suffolk Central Branch
Location:
Animal Centre, Martlesham
Line manager:
Centre Manager
Direct reports (if any):
Animal Care Assistant’s
Job purpose
Provide care for animals at the centre, establish good customer relations and maintain administration producers in use.
Responsible for the allocation and conduct of work within the small animal sections and beyond where necessary, including supervision and practical training of Animal Care Assistants and volunteer allocation to the Animal Centre.
Main responsibilities
- Day to day supervision of Animal Care Assistants (ACAs) and volunteers including the allocation of duties, coaching and training to support staff and volunteers within the Animal Centre.
- To monitor ACAs and where requested provide performance feedback to Centre Manager.
- Ensure all health and safety measures and procedures are observed and adhered to by staff, volunteers and the general public within the Animal Centre, reporting any accidents, near misses, or incidents promptly and correctly in accordance with the Animal Centre procedures.
- Assist with the preliminary assessment, ongoing inspection and or treatment of animals by the veterinary surgeon, or other authorised person at the Animal Centre.
- Attend to the needs of the individuals, including exercise , coat care/grooming, administration of first aid, treatments and medications as directed and to assist, in some situations with the decision of humane destruction of animals including cadaver disposal.
- Complete thorough non-veterinary health assessments in collaboration with other staff, of animals entering and leaving the Animal Centre, including taking temperatures, inspection of eyes, ears, nose and throat for signs of infection or abnormality, reporting any concerns to the Centre Manager.
- Ensure and check the completion of all associated reports e.g. Pet Portfolio (history of animal updated daily). Banned breeds paperwork and availability of animals for adoption.
- Ongoing assessment in conjunction with other staff members of animals within the Animal Centre with respect to their health, welfare, behaviour and suitability for re-homing, drawing attention to superiors of animals who are not considered to be fully healthy and/or require veterinary treatment.
- Regularly inspect all equipment within the Animal Centre, with early reporting of any defects or deficiencies found, also responsible for/assisting with stock control of equipment, feeding and cleaning supplies.
- Assist with ordering, stock rotation, presentation, Animal Centre shop sales and stock taking.
- Operation of the cash register and safe receipt of moneys, maintaining daily cash records as directed.
- Clean, disinfect and maintain a high standard of cleanliness set by management, animal accommodation, isolation and exercise areas; food preparation, laundry, storage, treatment and in some instance’s destruction facilities, reception, offices, stores, staff facilities including toilets and outside areas and ensure buildings/exercise areas are secure at all times.
- Instruction of Animal Centre staff in liaison with the public visiting the Animal Centre, acting as the first point of contact for public enquiries of animals within the Animal Centre and assisting the Centre Manager with fundraising and public events for the Animal Centre along with visits by schools or other groups.
- Record temperatures on each animal section to ensure they are acceptable and put provisions in place to0 maintain temperatures required by licensing.
- Identify a suitable diet, prepare and provide food and water for the animals in our care.
- To carry out routine animal behaviour monitoring/assessments prior to rehoming and to design and implement behavioural training plans where needed. To keep managers informed on the progress/outcome of behavioural plans and to raise any cause for concerns.
- Complete documentation and maintain computerised and paper records relating to the acceptance and release of animals.
- Attend to the needs of the client/customer/general public, face to face or via the telephone regarding animals at the centre and to undertake initial assessment of an animal and prospective adopter’s suitability to one another and to provide ongoing support and advise post adoption.
- Liaise with colleagues in other departments/RSPCA Branches and contribute to the training and support of voluntary helpers/work experience students.
- Assist the Centre Manager in maintaining petty cash records and safe keepings of any cash on-site.
- To assist the Centre Manager in completing yearly appraisals for the small animal team when required.
- To arrange and chair team meetings and create agendas and meeting minutes relevant to topics affecting the Animal Centre.
- To undertake other duties as required by the Centre Manager. Other tasks undertaken by the jobholder may include, but are not limited to:
· Assisting with educational visits/talks
· Fostering and hand rearing animals
· Undertaking and/or arranging home inspection visits
· Post adoption advice to clients
· Implanting of microchips and completion of microchip records
· Assisting and creating animal’s promotional initiatives
· Taking temporary care of wildlife accepted into the centre pending transfer.
· Writing kennel cards and taking photos of animals for use on adoption write ups, press releases and our website.
In addition to your normal duties, you may occasionally be required to undertake such other reasonable duties as necessary to meet the needs of the Branch.
This job description is a statement of the job content required as of June 2023. It should not be seen as precluding future changes.
Person Specification
Essential
- Education and qualification level – Minimum Level 3 in animal care, management, or welfare
- Experience of working with domestic animals in a professional environment
- Able to work as part of a management team and provide support to management when needed.
- Understanding of and commitment to the vision, mission and values of the RSPCA.
- Experience of supervising and training a team of people with different skill levels and abilities.
- Full manual UK driving licence
- Confidence in handling a wide variety of species of small domestic animals and wildlife
- The ability to identify illness in animals and take necessary action
- Excellent communication skills
- Computer literate with experience of Microsoft office programmes, outlook and basic databases
- A genuine interest and passion for the welfare of animals
- Excellent communication skills
- The ability to be flexible and work part of a team
- The ability to cope with hard, physically demanding outdoor work in all-weather conditions
- Excellent organisational skills with the ability to plan and prioritise
- Ability to maintain a positive and professional attitude under pressure
- Ability to work in an emotional demanding environment, applying pragmatism and empathy to potentially difficult situations.
Desirable
- Experience of administering animal’s medications and treatments
- Ability to implant microchips
Job Type: Full-time
Salary: From £21,000.00 per year
Benefits:
- On-site parking
Schedule:
- Day shift
Experience:
- Professional animal care: 1 year (required)
Licence/Certification:
- UK Driving License (required)
Work Location: In person
Application deadline: 14/07/2023
