Senior Performance Analyst Newcastle upon Tyne, England
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Job summary
HMRC is transforming the way it does business with its customers, and the CDIO Chief Technology and Design Office (CTDO) is at the forefront of much of this change. Around us the technical landscape is rapidly changing, with new innovative emerging technologies offering significant improvements to the way that HMRC works. These new technologies are changing the way customers engage with services and have moved customer expectation in terms of how they want to engage with HMRC services.
Our CDIO Architecture Office team are responsible for;
- Strategic impacting of all Enterprise Level Change in HMRC that impacts CDIO’s accountabilities, to enable decision making in alignment with the IT strategy.
- Enabling consistent, capability-based impacting of all business and IT change to ensure clarity of propositions.
- Give senior leaders a clear picture of the impact of change and recommend where action is needed to get better clarity of requirements.
- HMRC input into Cabinet Office defined controls on Digital and technology spend.
- Ensure service design and the user are at the heart of all change.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
This is a key role in CTDO and an exciting opportunity at a critical time as the Department delivers its commitments agreed with Government in the SR21 spending round and Transformation function in HMRC.
You will lead a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps.
We are looking for someone who is flexible, self motivated, resilient and able to work with ambiguity, be an excellent stakeholder manager.
They will also have a keen eye for detail and a strong focus on quality.
This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities.
Person specification
As a Performance Analyst you will be accountable for developing performance metrics - KPIs, goals, user needs, benefits - and analysing the performance of a service or product against these, adapting their approach and framework appropriately, and in line with any changes.
In this role, you will;
- act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department.
- be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities.
- Leadership vision & objectives – cascade vision and translate into delivery objectives for the team.
- work with CTDO teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.
- source, collect and extract data that is accurate and fit for purpose, working with available tools to analyse data and use this analysis to create compelling. evidence-based and actionable data stories to share with stakeholders to drive decisions.
- inform the iterative design of the service or product in order to ensure effectiveness, efficiency and accuracy.
- make sure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data.
- be an ambassador for analytics and good data practices, supporting others to improve and interpret data and are included throughout the product and content life-cycles.
- work as part of a team, where appropriate, on a specific project or in day-to-day continuous improvement activities.
Essential Criteria.
You will have proven experience of, and will be able to demonstrate;
- understanding and helping teams to apply a range of techniques to analyse data and provide insight.
- being proactive and presenting compelling findings that inform wider decisions.
- Application of innovative approaches to resolve problems.
- Turning complex data into compelling, clear and actionable communication messages and stories.
- Sharing data communication skills with the team and across government. Presenting analysis and visualisations in clear ways to communicate complex messages.
- Communicating negative and positive information to stakeholders, giving tactical and strategic recommendations.
- Supporting the development of performance measurement frameworks by leading on the development of Key Performance Indicators (KPIs). You can demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
- Working with and challenging senior stakeholders. You can prioritise and mitigate constraints and can turn them into an advantage. You can adapt the approach according to constraints.
- A deep understanding of the technical concepts required for the role and understand how they fit into the wider technical landscape. You can understand the limitations of digital technology.
- Intelligently apply the data, information and insight to support and drive operational improvement.
Desirable Criteria;
- Experience of working within a large and complex IT Estate.
- A passion for continuous improvement for yourself, your team and the processes you own.
- The ability to identify key facts to make informed decisions, often in a time pressured environment.
- A collaborative approach.
- The ability to work across organisational boundaries to identify, clarify and resolve problems.
- Knowledge of Agile and other methodologies.
- Technical skills on data management, Excel, PowerBI or other visualisation tools.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Delivering at Pace
- Making Effective Decisions
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
- Your CV
- Your Personal Statement of no more than 1250 words, should illustrate your experience and suitability for the role, using evidence and examples that meet the Behaviours and essential / desirable criteria.
The sift will assess your CV and Personal Statement.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
The interview will be conducted by staff from HMRC.
During the interview we will be asking questions that will allow candidates to demonstrate the Behaviours highlighted above. Candidates invited to interview will also be asked to prepare a short presentation.
if you are invited to interview – the subject will be notified on the interview invitation, but will be designed to allow you to show how your suitability for the role. There will be some questions to test your strengths based on Success Factors.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 309228 & vacancy closing date 13th September 2023. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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