Senior Performance Analyst London, England
Job description
This is an exciting opportunity for an experienced and enthusiastic performance and data quality management professional to provide comprehensive and high-quality information to support the Harrow, Learning Disabilities and Perinatal clinical services, by the provision of management information and analysis.
You will be the dedicated local lead for performance and data quality and support the Harrow Business Manager, Service Managers and Business Intelligence Manager to develop the performance and data quality improvement strategy for their services.
You will support the services to develop, drive, and lead data related change initiatives including the standardisation of data recording and reporting, and data quality improvement initiatives.
You will be able to communicate clearly and knowledgeably in relation to all aspects of report development and engage stakeholders across the Trust in identifying how information can be utilised in new and innovative ways to enhance service planning, monitoring and delivery.
This role will be based at: Mental Health Centre, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.
In order to meet the needs of the Trust’s services you may be required from time to time to work outside your normal place of work. The Trust reserves the right to change your normal place of work to any other location within the Trust.
The post holder will:
Lead the Performance and Information agenda for the borough, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to meet performance requirements and support the data quality improvement programme. They will also be responsible for line managing staff within their team.
They will provide in depth specialist knowledge of SystmOne and the Tableau Business Intelligence software, They will lead on SystmOne developments for the borough to maximise the benefits of the system, ensuring that the needs of the clinical service are met and identifying and acting on opportunities for improvement. They will also be the subject matter expert on all national and local contractual reporting requirement and KPI Business Rules.
The post holder will carry out routine analyses on complex data, proactive investigations, prepare reports to underpin contract management, performance management and service development. The post holder will be responsible for providing support to key business areas as required.
The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust’s key internal and external stakeholders.
This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a ‘systems approach’ to problem solving.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
You will have the opportunity to develop and shape both your own role and the team that you will lead, working closely with the Information and Business Intelligence Team to develop and deliver against the Trust's Performance, Information, Data Quality, and Business Intelligence priorities.
Continuing personal and professional development for you and your team will be encouraged and supported.
Proactively develop a detailed knowledge of our services and the information and broader business intelligence needs of the clinicians and the managers working within them.
Proactively develop a detailed knowledge of the clinical system functionality and capabilities, and processes in use across the services to enable the optimisation and standardisation of the clinical system and operational processes, and support with the ongoing transformation agenda.
Take the initiative in identifying poorly performing areas and working through models for recovery, as appropriate, for specific service areas.
Collate and present routine activity monitoring information in a timely and accurate manner to agreed formats and timescales ensuring that clear interpretation has been made to assist service leads, including providing detailed ad hoc analyses to support with identifying reasons for any variation from plan or under-performance, and support with developing realistic improvement plans and trajectories.
Provide helpful and considered analysis to support service priorities, making use of and linking information from a range of source systems.
Undertake complex ad-hoc analysis in areas defined by the Performance and Data Quality Manager. This will involve managing potentially contradictory and complex data to ascertain a credible, easily understandable position. The post holder will be expected to present this information to internal audiences as necessary.
Proactively identify any key ‘gaps’ in the information that clinicians and managers are provided with and then work with the Central Information Team to scope, specify and build new system extracts to better meet service information and business intelligence needs.
Proactively develop regular benchmarking reporting and analysis to enhance CNWL understanding of performance relative to other community providers.
Produce monthly performance reports to the required timetable ensuring internal and external deadlines are met and data quality maintained and improved. This may include presenting complex or contentious information and explaining this to an internal audience.
Distribute internal reports reliably to the appropriate audience, to ensure maximum availability of information.
Support and contribute to the completion of monthly and quarterly monitoring reports against both activity and performance plans/trajectories e.g. monthly contract monitoring.
Contribute to the preparation and delivery of presentations which are clear and appropriate to the purpose and the audience.
Support and contribute to the ongoing design, development, promotion, training and rollout of the Trust’s Business Intelligence tool, Tableau.
Actively monitor the service KPIs and the implementation of outcomes and work with the Borough / Service Managers and Team Leaders in improving outcomes across the service teams.
Monitor the quality of data and to work with services to improve the quality of data, negotiating and influencing recovery plans as required.
Produce reporting to provide assurance of ongoing data quality improvement work and provide oversight of data quality project delivery.
Provide expertise in the approach taken to data quality improvement with the principal aim of improving services and outcomes for the people who use our services.
Support the development of a culture of data quality throughout the Trust and support the growth of a data led approach in the design and delivery of services.
