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About us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

We are excited to announce that we have a fantastic opportunity for a Senior Operations Manager to work across our Zoom network. You will be responsible for the coordination and development of all aspects of the warehouse and delivery operations in multiple sites. Leading the site teams to land a diverse, open and engaging culture whilst utilising appropriate support from subject matter experts. Delivering the agreed KPIs through your team you will provide consistent outstanding service to customers in a safe, clean, respectful, aspirational, productive, robust and flexible working environment. You will always be living and breathing the 5 pillars, placing equal focus on all and role modelling Ocado’s core behavioural principles. Managing all operational resources, ensuring health & safety adherence and full legislative compliance within the Zoom Warehouse and across the delivery fleet.

About you

You are an experienced manager, with multi-site or large complex operation experience. Who has qualified in either IOSH Managing Safety or the equivalent. You are used to Building, Fleet Management, Facilities Management, budgets and target setting in an FMCG environment and have knowledge of a computerised warehouse management system and current Health and safety practices. You are used to working in, and championing a Continuous Improvement environment and have very strong verbal communication, written and numeracy skills as well as high levels of PC/Microsoft Literacy. You will be able to lead your team and foster a culture of respect, identity, loyalty, pride, trust and aspiration. Empowering your team to achieve the targets set, you will engage effectively and ensure standards of safety, welfare, quality, conduct and process are rigorously maintained. You will be able to appraise and identify operational training and development needs, whilst coaching and mentoring the management team from Induction. Facilitating inter-departmental communication to ensure efficient planning of site operations you will ensure the operational plan is executed in line with the needs of the client, outside service providers, Union/Council groups and the wider team. You will be able to evaluate objectively and flex performance metrics to deliver productivity expectations and quality standards through measuring process capability rather than production outcomes

What do I get in return?

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete); Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

Our values: we’re in it together, we are proud of what we do, we can be even better.