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Job description

Senior Operations Manager £55-£60k + Car Allowance + Discretionary Bonus & Benefits.

Location - Maidenhead

MCFT who?

MCFT are proud to say “we’re the best in our field” as the leading service provider of foodservice equipment maintenance both in the UK and internationally. Whether that be with preventative maintenance plans, or reactive call outs for broken down equipment; MCFT are always there to support its growing customer base (in the UK and in our overseas offices). As the fastest growing service provider in the UK, our team is looking for our newest member to support our expanding work-family.

What are we looking for? Someone who understands our core values, puts safety as their top priority, someone who is dedicated to delivering exceptional service to our customers and can help drive the growth of the business.

You don’t have to be a foodservice equipment maintenance master! We’re more interested in passionate people with bright ideas. We can teach you the rest. We’re proud that our business is committed to learning with training programmes recognised by City & Guilds; we’re also part of the 5% club for our commitment to education in the workplace. Our work outputs have also been recognised recently as MCFT were awarded The Service & Maintenance Specialist of the Year award at the FEJ Awards.

If you’re ready to roll up your sleeves and put your ambition to work, apply today!

What’s in it for me?

We like to offer “best in-class benefits” for “best in-class people”, therefore in addition to a competitive salary we also offer:

· 28 days holiday plus bank holidays (that’s 36 days in total)

· Group Pension Plan (5% employer contribution)

· Life cover

· Income protection plan

· Health cash plan

· Team member appreciation events and recognition programmes

· Wellbeing first-aiders and access to employee assistance programme

· Annual cost of living reviews

· Casual dress down and early finish Fridays

· Online retail, hospitality and leisure perks

· Discretionary bonuses

· Career progression to potentially become Operations Director

What will I be responsible for?

As the senior operations manager, you will be overseeing the operations department supporting the UK field engineering team. You will be responsible for ensuring profitable operations across the team, nationwide; whilst ensuring all staff members are delivering quality work, safely.

You will be responsible for developing and implementing strategy that supports the engineering team to deliver an enhanced customer experience whilst adhering to key performance metrics. Our Senior Operations Managers are also responsible for managing key supplier relationships within the industry.

What would a typical day look like?

· Lead the operations department heads to deliver their core functions, be that customer service desk, parts procurement, through to field service engineers.

· Ensuring compliance to all company health and safety policies

· Work to ISO Compliance and industry best practice & standards

· Working closely with the Managing Director to ensure your department is achieving key metrics.

· Manage customer relations and complaint handling.

· Help generate sales opportunities, drive customer loyalty and retention.

· Using your comprehensive knowledge of computer systems to organise data and report on the department’s performance and profitability.

· Lead the team and support in mentoring opportunities.

· Continuously develop and build a suite of management reporting to be used at all levels.

· Work with supply partners throughout the industry

· Work closely with the HR team to develop personal development plans for your team.

· Attend networking events to help grow the MCFT brand.

If you’re still reading this, it feels like we’ve peaked your interest? Maybe you should apply…

To be successful:

Ideally you have 5+ years in running and managing teams.

You’ll have experience in financial/budgetary ownership.

You are a people person who leads and mentors by example.

You have experience in delivering key performance metrics and can lead your team to deliver challenging targets.

You understand the premise of offering a value for money, customer service.

It would be great if you had some understanding of the hospitality or commercial catering industry (although not a requirement).

We can’t wait to hear from you!

Job Type: Full-time

Salary: £55,000.00-£60,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Employee stock ownership plan
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Maidenhead, Berkshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: MCFTSENOPS01