Senior Operations Manager London, England
Job description
About us
Deliveroo is a multi-award-winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some important grocery items, we've got it covered.
The role
This is a Hybrid role which will require weekly visits to our head office in London. Reporting to the Global Head of Commercial Grocery, your responsibilities will include:
Contribute to three to five year strategy, identifying key opportunities and challenges for Grocery operations globally
Support product prioritisation process through identification of key needs across Operations and build of supporting business cases
Close collaboration with multiple internal stakeholders (including Commercial, Product, Marketing, Strategy, Finance) to achieve objectives by seeking continuous improvement of our key metrics and solving crucial operational challenges.
Drive cost reductions, often via novel solutions, to improve profitability
End-to-end problem solving; actively seeking out opportunities investigating abnormal trends and patterns, diagnosing a root cause, and implementing a fix.
Strategic decision-making and input into the future of operations across Grocery for Deliveroo
Requirements
Stakeholder management and Communication - communicate effectively upwards and downwards, making even the most complex information clear.
Analytical and strategic - able to 'think big' and execute 'on-the-fly' via understanding the dynamics of our business
Inquisitive and forward-thinking - curious, thoughtful and happy to question the status-quo. Keeps pushing for further improvements
Project management - Experience managing multiple projects and stakeholders in a structured and logical way. Always deliver the right work at the right time
Can build "stuff" - approaches, processes, tools and structured change methodologies
Delivery - able to autonomously scope and deliver on unstructured work. Proactively identify opportunities for impact and address them
Experience managing complex projects across lots of different stakeholders.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, butWe offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a desire to be part of one of the fastest growing businesses in a growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that disabled people may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments , please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
