Senior Manager, Retail Operations

Senior Manager, Retail Operations London, England

Lululemon
Full Time London, England 23473 - 29415 GBP ANNUAL Today
Job description

Senior Manager Retail Operations

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Retail Operations is the bridge between our stores and our head office. We are responsible for ensuring stores have everything they need to drive results and guest experience. We own store-readiness of all initiatives, flow of work and store communication, NSO operations, labour optimization, store supplies and product operations.

a day in the life: what you’ll do

  • Create and lead the retail operations strategy
  • Responsible for day-to-day operations for all store formats across 9 countries and all new store openings, including labour planning
  • Own all store communication and calendaring; controlling the flow of communication, tasks and roll-outs
  • Support and advise all SSC departments to ensure store-readiness for all initiatives and projects
  • Supporting rollout of all store technology including RFID and omni programs in stores
Qualifications, skills & experience

  • 10+ years of retail experience and operations experience
  • 5+ years of people management experience
  • Experience managing across multiple countries
  • Experience in stake-holder management
  • Strong project leadership skills with ability to manage multiple complex project simultaneously and develop project management skills in others to ensure projects are complete on time and on budget and meeting or exceeding expected results
  • Strong interpersonal and collaboration skills with an understanding of how to reach and motivate people
  • Excellent decision making, negotiation and problem resolution skills
  • Extraordinary customer service, organizational and time management skills
must haves

  • Acknowledge the presence of choice in every moment and take personal responsibility.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicates with honesty and kindness and create the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working.
Role Classification - Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed at both the SSC office and home office every week.

Senior Manager, Retail Operations
Lululemon

www.lululemon.com
Vancouver, Canada
Calvin McDonald
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1998
Related Jobs

All Related Listed jobs

Qualified Architects
BDP UK Birmingham, England 28865 - 34105 GBP ANNUAL Today

Liaising with and responding to client and design team queries. Development of tender package information including product selection and input into NBS

Catering General Assistant
ISS Edinburgh, Scotland 9.9 - 10.9 GBP HOURLY Today

There is also free access to a lucrative leisure pass including access to swimming pools and gyms across Edinburgh. This is a permanent and full time job.

Tesco Colleague - Oldham Huddersfield Rd Extra
Tesco Oldham, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Days From time To time.

Timber Joiner
London Joinery by Design Epping, England 20 GBP HOURLY Today

Experience working with timber is essential, along with knowledge of traditional joinery methods and cabinetry. Salary is competitive, based off experience.

Grill Chef
Byron - Bridge Street Cambridge, East of England, England 12.85 GBP HOURLY Today

Access to your pay after you earn it with Wagestream make your Pay Day work around you. 50% food discount for you and your friends/family.