Senior Hospital Administrator Saltash, England
Job description
Senior Hospital Administrator
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns.
Great Organisation
We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems.
Great People
We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care.
Great Partner
With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
To manage the office administration for a range of clinical teams including outpatient services within peripheral community hospitals including medical secretarial correspondence. To act as the first point of contact for communications between patients, visitors and health professionals (both internal / external). To be responsible for managing the maintenance and fabric of the building and liaising with suppliers, traders and support services to the building and acting as the named intermediary with Estates and Emergency Services as required.
The St. Barnabas Hospital Team comprises of multidisciplinary clinicians and support staff who will deliver care to patients. It will also be necessary occasionally to give clerical support to visiting clinicians.
This post will frequently demand working alone within the main office of the Hospital. The post is 19 hours per week supporting the hospital to provide administrative cover Monday and Tuesday 9.00 to 17.00 and Wednesday 09.00 to 13.00,. On occasion there may be a requirement for the postholder to be flexible at times to cover sickness or annual leave of jobs share colleague.
Main duties of the job
The post holder will work flexibly across all areas of hospital admin routinely at the needs of the service. Priorities may change throughout the day and ability to adapt and enjoy variety is key.
The role encompasses managing the main reception, prepping for clinics, typing for clinics (both in house and ENT and Vascular clinics) and managing the site outpatient clinic rooms and schedules. Additional areas include managing other room bookings, liaising with estates contractors and site estates admin duties, petty cash and ordering stationery as directed. Small level of filing in maintaining hospital folders relating to security/fire/health and safety and COSHH as directed by the Business Support Supervisor in conjunction with the Matron.
The ability to prioritise, use own initiative and seek support as needed is essential together with team working as this forms part of a job share. Ability to remain calm and present an understanding approach at all times, along with excellent communication skills, interpersonal and organisational skills. There is an element of lone working and therefore the successful candidate will have a proven track record of prioritisation of own workloads and using initiative. Previous experience of working in a hospital setting would be advantageous as would knowledge/access to systems such as IPM (Derriford) and PAS, although training would be provided in all patient administration systems needed.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education and Qualifications
Essential criteria
- Good standard of education
- RSA Stage 3 or equivalent Typing or Word Processing
- NVQ 3 Administration or equivalent
Experience
Essential criteria
- Previous experience in a healthcare office environment
- Fast and accurate typing and keyboard skills
- Computer literate with a good working knowledge of Microsoft Office
- Comprehensive experience of office equipment
- Audio Typing
- Knowledge of medical terminology
Desirable criteria
- Shorthand/speedwriting
Skills and Aptitude
Essential criteria
- Excellent verbal and written communication skills
- Ability to prioritise own workload and work unsupervised
- Attention to detail and time management skills
- Organisation skills and Accuracy
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
- Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- NHS Pension Scheme
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
We are committed to diversity and equality of employment including the employment of current and former service users.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
