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EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.

When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 25,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.

Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer. #LI-Hybrid

Team & Job Overview

The Mid-Market Team anticipates adding multiple Relationship Manager/Senior Relationship Manager roles to join our growing team of professionals. Reporting to the Regional Director, you will be responsible for contributing to the execution of EDC’s 2030 corporate plan. Our goal is to help entrepreneurs grow their exports and thus energize the Canadian economy. With this in mind, you will be responsible for prospecting, growing, maintaining and managing a portfolio of medium-sized clients and prospects.

You will achieve this by researching and assessing potential EDC clients, building trust-based relationships with them and determining the best way to impact their companies and markets positively. You will also evaluate cross-selling opportunities for current clients, coordinate EDC resources to offer product solutions and provide predictable customer service. Furthermore, you will promote EDC total value offering in the region through regular communication with financial intermediaries and other influential parties and by leveraging and growing EDC’s global network with the goal of identifying potential clients.

You will build connections with some of the brightest and most talented minds in Canada and around the world as you work together to support the success of EDC’s clients.
In addition, we want the selected person to work where they will be the most productive: on the road, in the office, at home. We offer a hybrid way of working.

Discipline Summary

• Creates business development opportunities in Canada and abroad with small, mid-sized and large enterprises across a spectrum of industry sectors
• Plans and manages time effectively while locating, evaluating and recruiting potential customers, and qualified leads to ensure a substantive opportunity pipeline
• Gathers and shares market intelligence across various sectors through external interactions with buyers, banks, exporters and sector associations to develop new opportunities and new services/products customized to clients’ needs
• Promotes and sells a suite of products, services and/or solutions to current and new customers and closes new business development opportunities
• Introduces and leverages external business partners and contacts when appropriate to compliment EDC’s total solutions offering
• Maintains a high level of client satisfaction
• Identifies and develops in-depth understanding of the market and prospects
• Influences client and prospect decisions by building and maintaining effective long-term relationships within a geographic and/or industry focus
• Builds and maintains effective long-term relationships with key industry associations in Canada as may be appropriate

Key Responsibilities

• Identifies and qualifies potential customers and promotes the full value proposition available to exporters
• Assesses export financing, risk management or other needs and matches solution to these needs
• Manages an assigned portfolio of accounts, and develops territory strategies and account plans
• Manages the progression of designated portfolio pipelines and helps facilitate transactions where appropriate
• Monitors the progression of pipeline and is involved in transaction facilitation where appropriate
• Executes projects, initiatives and tasks related to the fulfillment of the market coverage mandate
• Develops strategies and plans to ensure full market coverage of the designated territory, integrated with appropriate sector and country strategies
• Identifies market trend and intelligence observed in the territory for the purpose of developing overall regional or sector strategies
• Serves as the knowledge base and problem solver for the prospect/client; handles client negotiation strategies and manages interactions in a positive and professional manner to the mutual satisfaction and benefit of prospects/clients and EDC
• Identifies initiatives for senior account managers and advisors in the process of developing overall regional or sectorial strategies

Screening Criteria

• Undergraduate Degree in Business Administration, Finance, Commerce or other relevant discipline
• Minimum 2 years (Relationship Manager) or a minimum of 5 years (Senior Relationship Manager) of business development experience and commercial lending experience in international business and/or financial services
• Knowledge of best practices in strategic sales and/or account management
• An existing established network that is relevant to EDC’s mandate
• Excellent verbal and written communication skills in English
• A valid driver’s license

Assets

• Bilingualism (English and French)
• Business development experience in commercial banking
• Knowledge of bank credit and lending practices
• Knowledge of international business practices and international trade
• MBA, CITP (Certified International Trade Professional) or CBCA (Commercial Banking & Credit Analyst) designation

Location

• Canada East

Salary Range

• Relationship Manager: $78,000 – $117,000 + performance-based incentive
• Senior Relationship Manager: $91,700 – $137,600 + performance-based incentive
• Salary ranges and compensation structure are currently under review. We anticipate updates to be in effect in July 2023.