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The Opportunity

The Opportunity
We are looking for a highly motivated and agile GBS Finance Senior Coordinator to be responsible for providing support and guidance to McDonalds Franchisees, departments and suppliers on all finance and accounting matters relating to the accuracy and completeness of the UK & Ireland entities financial statements. Furthermore, to show curiosity and a learning orientation that develops their technical skills and brings process improvement to fruition in an efficient and effective manner, elevating customer experience.

What will my accountabilities be?

Operational Excellence

• Effectively carry out all transactional accounting and financial reporting duties associated with the Franchisees Finance & Accounting relationship with McDonalds.
• Prepares, records, verifies, analyses and reports accounts receivable transactions, and posts customer payments on a timely basis
• Maintains and reconciles accounts receivable ledger accounts, financial statements and reports
• Responsible for customer billing, debtor receipts, including preparation, delivery and responding to resulting queries
• Build and nurture relationships with Franchisees, their Finance teams, Operations, Suppliers and Office colleagues to provide a valuable network of contacts to assist speedy and agreeable query resolutions
• Review business processes, gathering information to recommend and develop improvements and efficiency savings whilst ensuring that control compliance and data integrity are preserved.
• Utilise automation solutions, advanced Excel functionality, system tools and macros to streamline processes and remove manual touch points.
• Create and develop technical solutions that improve efficiency and effectiveness of GBS Finance procedures.
• Document newly implemented internal enhancements; update SOPs, prepare training materials and other documents as relevant.
• Detect anomalies in data, and provide recommendations for exception resolution that is aligned to policies and enables robust insight

Customer Focus

• Deliver proactivity and a high standard of customer service to all internal and external customers.
• Contribute to achieving the overall departments goals by continuously striving towards achieving the SLAs of your team
• Provides clear guidance on compliance to procedures and processes with both internal and external customers.
• Demonstrate great business partnership and seek to engage key stakeholders in initiatives to validate and gain their support for change.

Continuous Improvement & Innovation

• Delivers quality and thoughtful training for any new starters or existing colleagues as requested.
• Proactively shares input and feedback to enhance and evolve work processes.
• Maintains and updates procedures and documentation to assist with any training needs.
• Use CI methods to determine value-add solutions that improve customer experience and efficiency and effectiveness of GBS Finance procedures.
• Defines Career ambitions and identifies objectives and development goals, completes documentation to support Performance Motivation outcomes.

Results Orientated

• Maintain daily and weekly metrics, summarising on a performance scorecard of results for Management review.
• Demonstrate absolute diligence to ensure integrity and accuracy of inputs and financial data
• Learn and apply the company policies and procedures. Understand their relevance and uphold the importance of internal controls.

What Team will I be a part?

GBS (Global Business Services) Finance Team

As part of its mission to make a better McDonalds, GBS is accelerating the delivery of its vision and strategy by employing 3 game changers: Customer Experience, Continuous Improvement and Intelligent Automation. This is with the aim to deliver incremental value over and above traditional cost reduction by focussing on driving the delivery of better business outcomes.

Who are my customers?

This role will include working with and building relationships across;

Internal

• GBS Colleagues (Local and Global)
• Key Departments; Market Finance, IT, Franchising, Operations, Technology, Learning & Development

External

• Franchisees
• Suppliers & Legal Firms
• 3rd Party Organisations in Automation Development
• Banks & Other Finance Organisations