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We are looking to welcome an experienced, collaborative, and highly motivated Facilities Manager (Hard FM) in the retail sector to the Rapport family.

Our client is one of the biggest tech companies in the world and the successful candidates will be fully immersed in the business.

The role is temporary to permanent – expected minimum 6 / 12 months.

Primarily based in London with travel expected to areas of the South and East of England including hubs Norfolk and Plymouth

Client Job Summery

In RE&D, we donʼt sit back and let things happen, we make things happen, and we do this in service to all employees and customers! Our team is a diverse and nimble group that manages and provides services to our Retail stores and workplaces. We develop and run global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all our facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all our personnel, facilities, and customers in our facilities around the world

Key Qualifications

• 7+ years of construction/facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding retail stores or workplaces.
• Proven ability to collaborate with internal and external stakeholders to create comprehensive Preventative Maintenance plans and tools to monitor them closely.
• Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call- center services
• Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.
• Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.
• Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.
• Experience building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.
• Must be centrally located to major hub of retail stores to survey and support maintenance at each assigned store minimally twice a month.
• Ability to fluently speak and write in English

Role Description

Responsibilities include especially but are not limited to:

• The Facilities Manager should have proven experience in facilities management with a demonstrated focus in operating buildings as outstanding retail spaces, delivering high quality results at the best value.
• The is role will be responsible for the facilities services for retail stores in the EMEA region.
• Proactively engage and support Retail stores in region at all times, be in service to the store needs, and visit the stores for comprehensive service reviews a minimum of twice a month and for oversight of all major work.
• Perform routinely scheduled, structured site visits to each of the assigned store locations to identify and document all stores experience issues in close communication and partnership with store, market, and global retail support leadership.
• Collaborate with the vendors and suppliers to ensure successful delivery of contracted maintenance services to store needs.
• Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations.
• Drive functional and operational excellence of all projects and programs by providing consistent and prescript feedback to all cross functional teams including real estate, design, innovation, standards, merchandising, direct sourcing, security, IS&T, etc Significant expertise and experience with the upkeep and function of buildings, building systems (electrical, mechanical, plumbing), machinery, landscape, and quality improvement projects.
• Responsible for Opex and Capex budget creation, management through Service Channel and other tools, as well as forecasts for the respective Geo. Oversight of commissioning agents and contractors to support store acceptance and turn over of various projects and programs.
• Direct management of key vendors through WO management system, weekly check ins, and constant evaluation through store tours and fiscal performance.
• Engagement of general contractors, consultants, vendors, and maintenance service providers including competitive bidding and assistance in negotiation including SOWs, CPSAs, and project specific contracts.
• Consistent collaboration with Development and RDDM design teams to provide a continuous feedback loop to improve building functionality and material selection.
• Experience of Soft FM also is preferred

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.