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Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

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Senior Electronics Engineer – Technical Support

The team at Edwards are expanding and are keen to hear from Engineers with relevant skills and experience to join our welcoming team.

The Role

• To provide technical support to all Product Companies, Service Technology Centres, Customer Centres and Division for all products / E-Parts that have been designed by the Eastbourne Product Company.
• To provide support to the Eastbourne Product Company for every product that has been developed through the NPI process.
• To provide support to the development of new products.

Key Duties and Responsibilities

• Provide advice on and testing of, replacement parts to cover any component obsolescence or supply issues for all E-Parts designed by the Eastbourne Product Company.
• Propose, obtain agreement and implement Copy Exact changes as required to ensure no customer non-conformities or interruptions to E-Part manufacturing.
• Carry out compliance testing to EN Standards (e.g. EMC and Electrical Safety) for existing products and update NRTL compliance listings (UL /CSA).
• Carry out Product Lifecycle Management for all E-Parts designed by the Eastbourne Product Company including component BOM health checks.
• Propose, test and implement any product redesigns or refreshes because of lifecycle management, component obsolescence or component supply issues.
• This is a ‘hands-on’ role supporting a broad range product lifecycle, component obsolescence or component supply issues involving E-Parts designed by the Eastbourne Product Company.
• This role is a point of contact for any product lifecycle, component obsolescence or component supply issues involving E-Parts designed by the Eastbourne Product Company.
• The role requires a substantial level of technical and product knowledge, the ability to determine root cause and to communicate to all disciplines and seniority levels within the organisation.
• The Eastbourne Product Company serves all six Vacuum Technique Divisions: Scientific Vacuum, Industrial Vacuum, Semicon, Semicon Chamber, Semicon Service, Vacuum Technique Service and this role supports the revenue generated by them all.

Skills and Experience:

• Investigate issues with internal production, inter-site return and field returned products, producing 8D reports where required.

• Carry out data mining and analysis to track trends and ensure that failure modes are being resolved effectively.

• Ensuring all investigation workloads of the NCR team are managed and addressed in a timely fashion

• Explain and present to key accounts teams and customers the findings of any investigations.

• Able to manage own workload, supporting engineers with process and supporting lead engineers and managers with strategic decision making.

• Propose, obtain agreement and implement Copy Exact changes as required to ensure no customer non-conformities or interruptions to E-Part manufacturing.

• Ensuring all current information is handed over smoothly and H&S issues highlighted, when handing over to the escalations team

• Carry out and report on evaluation and compliance testing to EN Standards (e.g. EMC and Electrical Safety) for new and existing products.

• Resolve Customer, Sales and Service Teams’ product application enquiries and issues, providing final level support via escalation to Technical specialists when required.

• 
  Electrical and Electronic Engineering degree or equivalent. HNC/HND may also qualify

• Strong working knowledge in a similar role with exposure to a broad range of digital and analogue circuit types – small signal to power electronics. [minimum of five years’ experience in a similar role]

• Electronic engineering background, including knowledge of circuit diagrams and the ability to identify the function of various types of analogue and digital circuit components; some design experience highly advantageous.

• Be able to fault find down to component level and determine the root cause for failure/damage in the associated

  circuit.

• Be able to propose solutions to problems discovered including circuit design changes where required.

• Producing reports on the findings to feed back to customers or the technology team. Experience in producing 8D reports advantageous.

• Able to support key customers through:

  o Difficult investigations or problems.

  o Agreeing realistic and effective actions with customers.

  o Provide ongoing support to products with regards to component obsolescence and product compliance.

• Understanding of product compliance essential; ideally product safety, environmental legislation and NRTL approvals.

• Some experience in EMC related failure modes and solutions.

• Broad electronics knowledge including microcontrollers, embedded software, digital and analogue circuits, serial communications, power electronics, switch mode power supplies.

• Competent to work on high voltage single phase and 3-phase circuits.

• Ability to support the technical support team by modelling leadership behaviours and guidance

• Ability to delegate to others when required.

What we offer

We are a friendly team with a family feel, where people support each other, and you will be welcomed with a smile as you move around the site.

Our managers are dedicated to developing and supporting their teams, putting in place personal development plans to help you meet your personal goals. As part of the Atlas Copco Group, you have access to a world of opportunities with our internal development openings and an environment where individuals are empowered to act. Our mission in to be sustainable and profitable, delivering efficient production and reliable products. With a vision to be first in mind, first in choice to our customers.

Benefits include:

• Pension with an employer contribution up to 8%
• Annual bonus starting at 7.5%
• Relocation package if applicable
• Flexible working
• Health Cash plan, worth up to £860 per year
• Subsidised canteen
• Cycle to work scheme
• Valued recognition programme, earning gifts, vouchers, and long service awards
• 33 days holiday per year (inclusive of bank holidays)
• Wellbeing programme supporting, physical health, mental wellbeing, social connectedness, and sense of purpose
• Running club
• Fitness app, with stream-able classes
• Free fruit

About Edwards

Edwards Innovation Hub

We want to be a workplace for everyone. At Edwards we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion help us understand our customers’ needs and strengthen employee motivation, productivity, innovation and results. Edwards invite applications from candidates looking for full time and job share opportunities.

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.