Senior Customer Service Adviser Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
24579 GBP ANNUAL Today
Job description
End Date
Salary Range
Agile Working Options
Job Description Summary
This is an exciting opportunity to play a key role in supporting our purpose of helping Britain recover. Across the Group our colleagues are passionate about making a difference to customers, businesses and communities. You'll have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.
Job Description
At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.
And together we can make it possible...
Helping over a million business banking customers with their day-to-day needs has never been more important.
So if people are your thing, and you've some previous Financial Services experience, then why not join one of our friendly and encouraging Business Banking teams and give your career a boost?
New to Business Banking…No problem!
You’ll be supported through our comprehensive 8 week training programme (Mon to Fri 9-5) by our enthusiastic coaching team, giving you the skills and knowledge required. This will be backed up with support from your Team Manager to support your development.
About the role...
Working within our Inbound contact centre you’ll be resolving our small business customers financing queries at first touch.
Delivering outstanding customer service is central to our success so if you excel at building relationships with customers then there's a role for you here.
Adopt a learning mentality and make the most of coaching and development opportunities to continuously improve your skills and capability to build a career with us.
As your confidence grows you’ll spot and call out areas to improve our customers experiences.
You can make a difference to our customers. It's a role that suits people who can identify what a customer really needs and match products/services.
From Day 1 we’ll provide you with all the training and support you need When you're ready (typically 3-6 months) you can benefit from working between home (c60%) and the office (c40%).
About you …
Using your expert rapport building skills you’ll have significant conversations with our customers to build trust.
Using your intuition, reasoning and problem solving skills to assess solutions and make the right decisions for our customer.
With a customer centric approach you’ll have good attention to detail.
Using your verbal communication skills to identify customer needs you’ll deliver the right outcome for our customer.
About your Reward Package
You can tailor your employee benefits package to suit your lifestyle.
For starters, we'll give you a competitive starting package of c£24, 579 with a bonus opportunity of up to 5% (c£1,228).
We'll also provide a Flex cash pot of £983 which you can take as cash or spend on a wide range of options such as:
Buying extra or selling holidays to suit from your 24 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
Extending the private medical cover you'll receive to family members.
A Flex Card providing up to 15% discount with over 70 well known retailers.
Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
Various share schemes (including free shares)
A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay.
Finally, we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in you and your future.
About your work/life balance.
You'll have the flexibility to work from your home and the office.
You’ll be working a 35-hour-week Mon -Fri 8am-5pm on a flexible rotating pattern, leaving your weekends free.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
If you enjoy collaborating with colleagues, working in a caring environment where you’ll feel supported, encouraged and valued then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
