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Job description

VANRATH are delighted to be assisting a Leading Finance Organisation with the recruitment of a Senior Customer Agents into a FTSE 250 Financial Services company that is thriving.

This company offers one of the best working Environments in NI, and also offers many opportunities for progression

Shifts are held over Monday to Friday 9.00am - 5.00pm + 1 Hour lunch. No weekend working.

The role will incorporate Hybrid working - 3-2 days Working From Home & 2-3 days Working in Belfast City Centre office. Initial training will be in office.

Individuals who are immediately available or have a 1-week notice will be preferred to others.

Salary

£22,000 - £23,500 + Bonus (Average £4,000 - £5,000 per year) + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover + a lot more as shown at bottom of advert

Extremely Achievable Bonus System

Responsibilities

As a Destination Retirement Co-ordinator, you will play a pro-active part in customers remaining committed to understanding their retirement options as well as planning and completing the retirement journey through our Destination Retirement service and also ensuring customers receive the right outcome by getting closer to our customers whilst maximising Group profit.

• Support during the journey can include telephone, email or web-chat support.
• Recording activities accurately and efficiently to ensure customers remain committed to completing the retirement journey through our Retirement services, ensuring customers receive the right outcome.

The Ideal Person

• Calls/ or Sales experience
• Web chat experience preferred
• Finance call experience preferred - e.g. banks etc.
• Excellent attention to detail and ability to process all information quickly and accurately
• Time management, planning and prioritisation skills to allow for workloads which are subject to constant change
• Flexible approach: ability to work as part of a team in a fast-moving environment
• Clear focus on customer outcome, quality, service and results
• Excellent communication skills – with the ability to communicate information across different media (e.g., telephone, webchat, email)

Working for the company, you get your Rewards…

• A Competitive Salary + OTE, an amazing Pension Scheme and Life Assurance
• Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
• Private Medical Cover and Income Protection, just in case
• A Bonus Scheme that takes a balanced approach and looks at both `in role performance' but also `the behaviours and attitudes you exhibit at work’
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence

Recruitment consultants differ depending on the companies they work for and the payment method. Some of the common recruitment consultants include:

• in-house recruitment consultants: as a recruitment consultant, you can work in-house and focus on recruiting for one company. You headhunt potential employees, conduct interviews and onboard new workers.
• external recruitment consultants: you work for a human resource consultancy firm. Your job is to find employees for different clients. That means you spend most of the year writing job descriptions, advertising vacancies, shortlisting and interviewing potential candidates.
• contingency recruitment consultants: as a contingency recruitment consultant, you receive payment when a successful candidate is hired. You receive a percentage of the candidate's first-year salary.

Job Types: Full-time, Permanent

Salary: £23,500.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Private medical insurance
• Referral programme

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: Vanrath - Admin