Senior Credit Control Lead London, England
Job description
About the role
We are looking for to lead by example when supervising direct reports to facilitate daily, weekly, and monthly responsibilities. You need to be a and dynamic ambassador for the Credit Control function and be an overall contact for external and team members. You will report to the Accounts Receivable & Credit Control Manager.
Senior Credit Control Lead role will manage the following across all countries in which Deliveroo operates:
What you'll do
Support the entire Credit Control process for our commercial customers and foster good global customer relationships
Chase debt on assigned accounts across all Deliveroo markets and ensuring any account issues are raised with the Customer or appropriate team members
Supervising the Credit Control team to ensure all daily, weekly & monthly tasks are communicated and processed timely, working to clearly defined Service level agreements
Escalate issues for direct reports, overseeing and assisting with complex customer queries and disputes
Assist other teams as required to ensure the goals of Finops are met
Ensure that customer queries received are managed within agreed Service level agreement
Review customer accounts to ensure customer payments are correctly allocated
Maintain customer data in ERP system
Produce and maintain weekly/monthly operational reports ensuring the relevant information is communicated to the appropriate stakeholders
Help with Month End activities to provide a thoughtful close
Help with special projects and partner with internal team members
Provide cover for Credit and Billing Manager in their absence.
Any other Ad-hoc responsibilities.
Requirements
Experience with the Credit Control process, having held a Senior/Lead Credit Controller, Accounts Receivable role previously for 3+ years
A appreciation for Service level agreement management
An understanding of P&L activity
Strong systems experience and and Advanced Excel (can maintain complex spreadsheets) and
Nice-to-haves:
Systems Experience, Netsuite, Looker, and Salesforce
Experience working for a Global company.
Why Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
