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Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

In these roles, you’ll join our Compliance and Enforcement Profession, working as a Compliance or Enforcement Investigator. This covers a variety of stimulating, challenging work, including - leading on compliance projects and investigations, engaging with stakeholders and contributing to the development of our processes.

Being part of the profession also gives you the chance to work on cross-Ofgem projects and across different teams where your skillset is in demand. What’s more, your work will help deliver a greener, fairer energy system for the whole of the UK.

The teams and directorates you could join include:

• Retail compliance team: this team focuses on regulatory and compliance issues across the retail energy market, ensuring the best outcomes for consumers.
• Enforcement team: this team protects consumer interests through investigations and the use of Ofgem’s formal powers, including financial penalties.

To join us, you’ll need experience in gathering, analysing and interpreting complex data and information. You should also have strong forensic and investigation skills and a proven track record in delivering at pace for consumers, communities or society in general. Along with a genuine interest in energy, you’ll be able to interpret legislation and regulations, engage effectively with stakeholders and confidently manage projects.

We’re also looking for people with great communication, collaboration, and organisational skills. Some experience in a regulated sector is desirable, but not essential.

For two of the roles, we’re looking for people who can represent their team across an organization and have a knack for building capacity and driving a positive change culture.

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package.

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.

Purpose

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.

The energy system is also coming out of a challenging time, following the wholesale price volatility and high energy prices of the last few years. This means Ofgem’s role is more important than ever in moving the energy system towards Net Zero at least cost to consumers.

These challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system.

You will be someone who:

• Has a proven background of delivering positive change for consumers, communities, or society in a role across: regulation and enforcement, compliance, risk management, strategy, operational delivery or policy development.
• Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.
• Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero.
• Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.
• Has a knack for building capacity and expertise in a team through continuous improvement, culture change and sound process design.

Team Purpose and role

Successful candidates will either be deployed to the Retail Compliance team within the Retail Directorate or the Enforcement Team that protects consumer interests through investigations and the use of Ofgem’s formal powers, including financial penalties. After the initial deployment, you will have the opportunity to work flexibly across Ofgem as a member of the Compliance & Enforcement Profession, working on cross-Ofgem projects, and/or in teams where you have in-demand specialist skills or expertise.

Retail Compliance

Our Retail Compliance team leads on regulatory and compliance issues covering the retail energy market and consumers. Your focus will be on ensuring that suppliers are well and efficiently run and ensure good outcomes for consumers, putting things right where they have gone wrong. We have specialist compliance teams focused on: ensuring suppliers are financially robust and prudent business and meeting their obligations to ensure risks are not passed inappropriately to consumers; and ensuring suppliers are meeting their obligations and delivery targets set by government to roll out Smart Meters to customers, enabling the transition to a net-zero energy system.

Enforcement

In the Enforcement Team we investigate and enforce energy companies’ compliance with the terms of their licence, energy regulations, competition Law, and consumer Protection Law, following procedures laid out in our published enforcement guidelines. We also work closely with legal and policy colleagues on the development of proposed new licence conditions and regulations, to ensure they are enforceable. Working closely with compliance teams, we prioritise cases based on issues where we see the greatest scope for consumer harm; and have current cases across a range of high profile areas - consumer vulnerability, decarbonisation (smart metering), cyber security and financial resilience and controls.

Two of the roles on offer are in our Enforcement, Policy & Prevention team, where the focus is on coordinating compliance and enforcement work across Ofgem, helping policy colleagues develop better regulations, and improve the efficiency of our Enforcement function.

Key Responsibilities and Outputs

Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

Investigation and Case Management

• Leading or contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.

Stakeholder Management

• Effectively communicating the benefits, challenges, and trade-offs of potential compliance or enforcement actions to senior colleagues.
• Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues.
• Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers’ interests.
• Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.

Building Capability

• Build capability in the team by driving continuous improvement of our processes and practices, identifying and embracing opportunities for change, and championing these across the team.
• Using expert knowledge and understanding of energy sector regulatory requirements to advise on the formation of new policies and rules.

Essential Criteria

• Experience of interpreting and applying complex legislation, regulation, rules and processes to deliver effective compliance or enforcement investigations (LEAD)
• Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences (LEAD)
• Experience of collecting, investigating and analysing qualitative and quantitative data and evidence to arrive at conclusions and recommendations.
• Ability to build effective relationships and successfully influence challenging external stakeholders.
• Ability to proactively prioritise, plan and schedule complex tasks, demonstrate problem solving skills, and deliver high quality outputs under time pressure. Able to monitor and report on progress as well assessing and managing risks.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack attached for full details.
• Please refer to the Candidate Pack attached for full details.

Job contact :

Name :
Jack Lloyd
Email :
[email protected]

Recruitment team

Email :
[email protected]