Senior Account Manager Newcastle upon Tyne, England
Job description
The Team
The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. You will be based in Newcastle and will be a hybrid role.
The Role
We are looking for a City Manager to join our North East team. This is a rare opportunity to become an important member of a growing, well-funded startup. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager in Leeds.
The main markets we serve in the Northeast are: Newcastle, Durham, Sunderland and Middles borough.
Job Responsibilities:
- You will Be the local expert for Newcastle and the surrounding North East area. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
- Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.
- Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
- Work with the account manager for the local area to grow local hero brands.
- Identify and sign up new and top local favourites to Deliveroo and set them up for success.
- Lead the local business development managers and be the daily contact for coaching, priority setting and deal making.
- Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
- Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams.
- Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.
Requirements
- 5+ years experience in sales & account management and a track record in business development and client management.
- Results and target oriented, with experience of operations management / consulting / business development / strategy work in a large business, or of growing a startup.
- Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement, whilst being thoughtful about overall strategic choices.
- Empathetic in dealing with different people. You will work with external partners, couriers and team members with no problem.
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space. #CMR
