Security Protection Team Leader London
Job description
Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still – and neither does our Security team . Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job , but it’s a rewarding one. Our Security team brings together compliance, intelligence, risk, product and operational delivery across our vast estate. We’re constantly innovating, with the latest technology and new processes to drive excellence and reduce risk everywhere. Join us and you’ll connect with people from different cultures , nationalities and experiences, as we work together to give passengers the best airport service in the world. Alongside this, the Security team works with a broad range of external stakeholders such as government, airline partners and baggage handlers, as well as ensuring excellent relationships with internal teams. Such variety means there are endless opportunities to grow your skills and develop your career with us, within Security and across our whole business. Our team will help you to be at your best, supporting you to learn and backing you to achieve more than you might ever have imagined. Join us and discover a world of fresh possibilities every day. Heathrow’s vision is to give our passengers the best airport service in the world. Security Protection Officers play a key part in our success, taking pride in providing exceptional service to all passengers and other airport users whilst working safely and efficiently to provide reassurance, deterrence, detection, and response. This role will be a vital part of the delivery of operating excellence, whilst maintaining a high standard of security and protection. As a Security Protection Officer - Team Leader , you will be responsible for managing and coordinating the team's efforts in ensuring the safety and security of all passengers and staff within the airport. This role is a shift-based role with a full-time various roster of earlies and lates. If you would like to be considered for this role your CV must be included in your application – without a CV your application can not be reviewed Please note that this role does not meet Home Office criteria for Heathrow to offer visa sponsorship under the Skilled Worker route. Applicants must already hold the right to work in the UK. Providing meaningful on-shift leadership and support to our duty teams whilst delivering against Heathrow’s values Ensuring that all colleagues have the correct PPE to safely undertake their duties Providing a shift briefing to our duty teams and delivery of the on-shift operating plan, whilst proactively reacting to operating plan variances through dynamically deploying resources End of Shift Report that documents shift performance as well as highlighting improvement opportunities and acknowledges and identifies excellent performance Creating an effective shift handover between shifts which will allow the next duty team to effectively deploy our duty teams as per the operational and customer requirement Dynamic decision-making, prioritisation of workload and flexibility A passion for building great relationships with team members and ensuring that Heathrow’s behaviours and values are met Evidence of initiating and delivering continuous improvement Demonstrable capability, confidence, and resilience in responding to operational demands Demonstrable capability in effectively managing your time to balance the conflicting demands of a customer service-orientated operational environment Ideally, you'll have: Leadership or supervisory experience in leading on-shift service delivery is desirable Previous Security Protection Officer experience is desirable Law enforcement experience is desirable #LI-RH1 There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. Working location This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world. Sustainable Travel to work Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
