Security Officer Nottingham, England
Job description
This role is responsible for providing a uniformed specialist service. Ensuring that patients, visitors and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations.
The post holder will protect people and property, detecting and preventing crime including operating and controlling access and key control systems.
Fundamental to the role will be dealing with issues regarding challenging particular patients, visitors and staff, where difficult circumstances prevail (e.g. smokers, abuse issues, car park incidents and unwelcome visitors).
The post holder will be required to be able to work across any of the NUH sites and at any time when instructed, and also to conduct car parking management duties outside of typical office hours (e.g. attending to minor equipment faults / issues, patrols, responding to queries, receiving payments).
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Your primary duty is to ensure the safety and security of all persons and properties at Nottingham University Hospitals Trust and to promote a safe environment and reduce the fear of crime by providing a high profile visible presence.
The post holder must hold a valid SIA Guarding Licence at all times on duty. When the license is due to expire within 3 months, or is revoked at any time, this must be immediately report to the Security Administrative Assistant. The post holder must also remain within date of their Conflict Resolution and Controlled Restraint Training. Again if they are aware that the expiry date of their training is within 3 months, this must be reported to the Security Administrative Assistant.
To carry out patrols and provide escorts as requested.
To undertake cash lifts ensuring that all departmental procedures are followed.
To respond to any security incident within an agreed time frame
The security department works across all Three NUH campus sites and comprises of a team leader and several security officers and CCTV operators on each site.
The duties will be shift working and cover both 12 hr days and nights including weekend and bank holiday working. These shifts are currently on a 4 on 5 off rota which provides excellent work life balance and also the opportunity for overtime if available.
Annual leave and salary will be based of agenda for change terms and conditions with shift enhancements for evening and weekend working and time in lieu given when working bank holidays.
The security department work closely as a team and rely on each other so its important to be a team player and have good interpersonal skills especially when dealing with customers
To carry out patrols and provide escorts as requested.
To undertake cash lifts ensuring that all departmental procedures are followed.
To respond to any security incident within an agreed time frame, including the use of reasonable force, if necessary and in line with Trust policy, law and legislation.
When responding to an incident officers are required to seek clinical advice where available.
To work as part of the Fire Response & Major incident teams, liaising with other departments and the Fire Brigade as appropriate and in line with Trust policies.
To monitor all alarms ensuring all equipment is operational and that faults are reported immediately.
To use designated powers & policies when intervening at incidents, whilst deterring, and preventing crime and other anti-social behaviour. To undertake, as appropriate, necessary tasks and risks associated in restraining / detaining individuals, some of which may have mental health / capacity issues, or of minors or the elderly, under medical / chemical treatment or under the influence of drugs and/or alcohol (a non-exhaustive list).
To provide a presence within the Emergency Department and comply with all appropriate requirements commensurate with their training and in line with the Security Assignment Instructions. In addition, provide an escorting and guarding service (including bedwatches) across the rest of the hospitals.
To promote a pro-security culture within the Trust so that patients and staff accept responsibility for this issue. Whilst ensuring that where security incidents / breaches do occur that they are detected and reported. To actively seek information / intelligence associated with criminal offences committed and to identify suspects and trends.
All post holders will be expected to take part in the Trust Development Programme for training Security Staff.
The post holder will be required to use the patrolling system (Diester) when undertaking patrols. This will include, when necessary, patrols of the car parks and to report on any relevant discoveries.
To support with car parking & traffic management duties when required. This may include minor fault repairs to car parking machines, the management of traffic flow and the reporting of inappropriate parking.
To investigate security incidents / breaches in a fair, objective and professional manner so that the appropriate sanctions are taken and consideration of preventive action takes place.
To attend court and give evidence in relation to any incident that he / she has any personal knowledge / involvement.
To ensure that all Health & Safety requirements are met and maintained, whilst actively pursuing and reinforcing the Trust’s policies in relation to Equal Opportunities and Diversity legislation.
To comply with the Trust and local security policies.
To operate the department communication equipment in line with departmental policies and procedures.
To answer telephone queries in a polite and courteous manner and where possible assist and or advise in line with Trust Policy and Procedures.
To drive Trust vehicles as and when required.
To liaise with the police, fire brigade and other emergency services, assist in the search of buildings, and other matters involving the preservation of life and prevention of danger.
To conduct traffic management and car parking duties outside of the hours that the contracted car parking and traffic management service operates. This will include attending to minor equipment faults / issues such as resets and stock replenishment, car park patrols, responding to queries from car park users, receiving payments etc.
To support NUH staff with minor ID card / access control issues outside of the Access Control Office opening times. To be knowledgeable with Trust policies, procedures and to be able to offer guidance where necessary.
Whilst on duty you are required to be smartly dressed at all times wearing only Trust approved items of uniform which you will be provided with.
It is the responsibility of all officers to maintain the cleanliness of their work base.
It is the responsibility of all staff to display their ID badge at all times whilst on duty.
