Job description
Provide End user support (both 1st & 2nd line), both in person and remote.
- Ensuring timely resolution of incidents and
- Take ownership of issues and any escalation ensuring prompt resolution and follow-up to prevent
- Administration of Information and IT security policies and
- Ensuring the implementation of best practice and compliance with internal procedures, routines and protocols including information security and regulatory requirements.
- Administration of all
- Ensuring that all support and process manuals are reviewed and updated
- Administration of service requests including joiners/leavers.
- Prepare all necessary equipment and carry out relevant administrative tasks for all new joiners and leavers to the firm.
Candidates should demonstrate the following:
- Enthusiastic, flexible and positive individual who can build relationships across all levels of the
- Strives to deliver a consistently high quality of service, seeking and responding to feedback and looking for continuous ways to improve "how things are done".
- Strong organisation and prioritisation skills - ability to manage own
- High attention to detail and able to work with tight
- Excellent communications skills, both oral and